PFE Operational Consultant - Manageability- Operations Manager 2007

Global PFE Mission Statement
Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Microsofts Customer and Support Service (CSS), PFE is focused on the Operations Phase of IT services based on Microsoft Technology.

What does this mean?
Premier Field Engineering (PFE) is part of Microsoft's Services Organisation. PFE provide various proactive and reactive services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers' environments. To ensure the skills to troubleshoot and maintain our customers IT services in line with Microsoft best practices our PFE team consists of highly trained engineers. When things do go wrong we provide rapid on site expertise to resolve critical situations worldwide 24*7.

PFE Delivers
Onsite proactive and reactive services to our Premier customers around the globe
Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
Long term engagements with Dedicated Support Engineering
Services delivered by highly skilled engineers with deep technical expertise

Interested?
So do you want to be part of this exciting part of the business? Proactively working with Microsoft's Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?

We need individuals that:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.

Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.

Enjoy team work, and actively contribute to your peer group as well as our customer account teams.

Provide first class support for our biggest MS customers in Europe

Communicate at various levels from CIO to the technical staff on the ground.

Experience

• Experience in the enterprise customer arena
• Understanding of complex operational challenges of IT service management
• Face-to-face customer engagement skills
• Self-dependent working style
• Excellent written, oral and presentation skills in at least German and English
• Troubleshooting knowledge & skills
• MCSE or equivalent qualification
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Commitment to work in virtual teams across Europe to create standardized proactive and reactive services

Manageability- Operations Manager 2007
Manageability Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Operations Manager 2007system solutions.

While our key relationships are typically with our customers' 3rd / 4th line infrastructure support teams, Manageability Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.

The Manageability (Operations Manager 2007) role requires depth knowledge in a number of the following technologies / areas:

• Operations Manager Architecture
• Audit Collection Services
• Management pack configuration, development and structure
• Strong troubleshooting skills and experience
• Fundamental Windows Operating System knowledge - WMI, performance monitoring.
• Fundamental networking knowledge - IP, DHCP, DNS, WINS etc.
• Fundamental SQL knowledge - Configuration and SQL Reporting

The following areas may also be beneficial:

• Knowledge of Microsoft clustering
• Knowledge of hardware virtualisation technologies
• Knowledge of XML
• A working knowledge of AD.
• A working knowledge of PowerShell.
• A working knowledge of Vbscript.

Apply for the position:
If you are interested in contributing to the PFE team success story in our office in Hellerup, apply online by clicking this link.

Note: It is important that you enclose a motivated application, when you apply for the position - and that you should copy/paste BOTH the application - AND the resume into the text box.