Premier Field Engineer

Global PFE Mission Statement
Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

What does this mean?
Premier Field Engineering (PFE) is part of Microsoft's Services Organisation. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers' environments. We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations
Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft's Premier customers around the world.

PFE Delivers
Onsite proactive and reactive services to our Premier customers around the globe
Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
Long term engagements with Dedicated Support Engineering
Services delivered by highly skilled engineers with deep technical expertise

Interested?
So do you want to be part of this new and exciting part of the business? Proactively working with Microsoft's Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?

We need individuals that:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.

Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.

Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

Communicate at various levels from CIO to the technical staff on the ground.

Experience
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
MCSE qualification
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management

Technologies
Platforms - Active Directory
Active Directory Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Windows Active Directory Enterprise Solutions.

While our key relationships are typically with our customers' 3rd / 4th line Windows infrastructure support teams, Active Directory Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.

The Active Directory role requires depth knowledge in a number of the following technologies / areas:
Active Directory Services
Active Directory replication and performance Skills
Strong Active Directory troubleshooting skills and experience
Experience in Active Directory Disaster Recovery
Group Policies implementation and design and troubleshooting
Security and Administration of the Active Directory environment.
Fundamental networking knowledge - IP, DHCP, DNS, WINS, routing etc.

The following areas may also be beneficial:
Crash / memory dump analysis
Active Directory Scripting technologies
Knowledge of hardware virtualisation technologies
Working knowledge of Windows performance & memory troubleshooting
A working knowledge of SCOM would also be beneficial.
An awareness of other 3rd party Active Directory Monitoring Tools

We offer
A global workplace where enterprising and ambitious employees have good opportunities to grow and to pursue a career nationally and internationally. We offer professional as well as personal development and will ensure continually consistency between your and our goals and expectations. In addition, we offer an attractive remuneration package which reflects your responsibilities and qualifications.
Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. If you have questions or would like more information regarding the position, you are welcome to contact Recruitment Manager, Brian Ranvits, e-mail: a-brranv@microsoft.com

Apply online via this link