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ServiceNow Senior Analyst

Do you have deep knowledge of the ServiceNow toolset and architecture? Are you dedicated to designing and installing world-class solutions in close collaboration with the ServiceNow development team and our users? Do you excel in knowledge transfer and consultancy? Then you may be our new colleague.  

The department 

IT Collaboration Solutions is part of BESTSELLER’s IT Build organisation, which is responsible for all IT development in BESTSELLER. IT Collaboration Solutions is responsible for the Microsoft Office suite, graphic tools, devices, printers and, not least, tools that support our IT processes, including ServiceNow. We are an ambitious team, we set the bar high and like a good laugh and an informal tone among ourselves. 

The job 

We have selected the ServiceNow platform as our strategic IT Service Management tool, but we have also developed a contract tool, which is used across BESTSELLER. At the moment, we are among other things working on implementing ITIL processes and developing a self-service portal. As a result of our success and the demand for solutions, we are in the process of developing a team of 5-6 colleagues that are 100 % dedicated to ServiceNow. 

As ServiceNow Senior Analyst, you are the owner of BESTSELLER’s ServiceNow roadmap, and you work closely with our solution architect, developers, administrators as well as the task owner. 

More specifically, your work involves: 

  • Ensuring a close dialogue with external suppliers and ServiceNow 
  • Ensuring update plans as well as communicating and coordinating this 
  • Guiding in relation to test cases 
  • Ongoing dialogue with ServiceNow regarding new possibilities, content of new versions and passing on the knowledge to the rest of the team


  • In-depth knowledge of the ServiceNow platform 
  • Great understanding of processes and strong business sense  
  • Experience with design of new solutions, that take into account the impact on and synergy with existing solutions 
  • Ability to communicate complex and technical information in an easily comprehensible way 
  • Experience with configuration in ServiceNow – programming is not a demand 


First and foremost you are a distinct team player. As person you are unpretentious, uncomplicated and straightforward. You are empathic and possess the ability to cooperate and establish good relationships across departments. You believe in development created through good personal relations, and not least you are a natural authority in your field, which makes you “the go-to-guy”.  

We look forward to hearing from you  

If you have any questions about the position, you are welcome to IT Collaboration Solutions Manager Pernille Wissendorf Schrøder on +45 52 15 18 21. Otherwise, please send your application and CV as soon as possible and no later than 27 October, 2016.  

We conduct interviews on an ongoing basis and close down the ad when we find the right candidate.  

Workplace: Brande and/or Aarhus, Denmark 


BESTSELLER IT is a global, innovative and proactive IT organisation of more than 200 employees. Our organisation is divided into different sections; PLAN, BUILD and RUN, and works under the tagline: “Business and Technology Development”. We engage in BESTSELLER’s exciting journey worldwide by ensuring the right business-oriented IT solutions at all times.  

It is a joy to be surrounded by motivated, top-performing and qualified colleagues, and we are always open to welcoming new colleagues.  

BESTSELLER IT is part of the worldwide fashion company BESTSELLER. For more information, please go to

Closed for applications Gem job


Location Brande and/or Aarhus

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