IT Support Technician (Mobility)
Do you have what it takes to be a successful IT Support Technician for our online mobile shop, which is dedicated to all Maersk Line employees across Europe? We are looking for an energetic and self driven, yet structured person to join our Technical Operations & Services Management Europe department, who will provide support for mobility solution, desktop management, asset management, and physical support for other IT equipment. From the start you will proactively work with the remote support teams and will have the responsibility for fulfilling, auctioning incident and service requests. Your role will be to provide technical input and recommendations to continuous improvement projects both at regional and global level.
Reporting directly to the IT Manager for Europe you will have an exciting opportunity to work in a truly international and fast changing environment and to broaden your knowledge and understanding of the industry.
What is more, you really will be offered an attractive career in an ambitious, fast changing environment with the possibility of continuous professional and personal development.
As the IT Mobility Support Technician you will actively utilize your excellent organizational, customer service, communication and management skills. This role offers you development of your change management skills and active cooperation with number of vendors.
Additionally, you will work with talented professionals in a large variety of positions and roles enabling you to build a great network within Maersk Group.
Specific responsibilities include but are not limited to:
- Problem and Incident Management
- Receiving, processing and delivering of standard and nonstandard requests for mobile devices, accessories and home connections
- Cost Management
- Monthly/quarterly invoicing and reports for home connection, hardware and mobile traffic
- Ensure that the day to day monitoring of spend vs. budget
- Project Management
- Responsible for the successful delivery of projects
- Technical and organizational implementation of new solutions
- Stakeholder Management
- Close cooperation with stakeholders and establishing awareness about the solutions internally
- Vendor and Contract Management
- Monitoring performance and ensure that the agreed services consistently meet KPI’s
- Active participation in meetings with vendors for the improvement of processes
- Continual Service Improvement
- Inventory management - Ordering, sorting and maintaining a healthy buffer of inventory
- Reacting to and being at the forefront of changing business needs
- Process improvement
Who we are looking for
The ideal candidate has a degree in IT or Finance related studies, is an extrovert, self driven and structured person with knowledge of mobility solutions and project management principles.
As IT Mobility Support Technican you understand IT Security and you are an independent user of Microsoft tools (Excel, Powerpoint, Access, SharePoint, Lync, Microsoft Project, WIN 7).
Additionally, we expect you to be passionate about working with business IT vendors, contracts and systems, as well as focused on customer service and solving both business requirements and IT needs.
You need to be service and results-oriented and to have a strong interest in continuous optimisation of cost, working processes and systems.
In this role you will be the person who cooperates with a great number of stakeholders, therefore excellent communication, interpersonal, time management as well as analytical thinking and problem solving skills are highly desired.
Certification in ITIL and/or Prince2 is clearly an asset.
Finally, as the corporate language is English you should be fluent in oral as well as written English.
Last application date: 19 October 2016.
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line. But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres. The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.