Technical Customer Support Specialist
At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link: Link of YouTube video.
At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.
If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.
Do you have knowledge of servers and SQL – and experience from a technical support role? And would you like to join a transformative support team, where you can influence our processes and the way we help our customers?
Join us in our ambition to become the world’s leading support organization within the medico business – and support our vision of improving global healthcare with reliable, fast and easy patient diagnoses.
Put your problem-solving skills to the test
As a technical customer support specialist, you provide technical support to our subsidiaries on issues related to our data management software products, databases and servers. Field IT specialists elevate technical issues and support requests to our team – and it becomes your job to ask the expert questions that will lead you to the right course of action in order to assist with their technical problems.
Provide 2nd level technical support
On a day-to-day basis, your primary point of contact will be global product specialists, product managers and service leaders across our global organization. But in reality, you work to continuously help our end users in hospitals around the world. Our software is essential to making crucial patient decisions – which induces a sense of urgency to every support request. Within this framework, you will:
- Receive, identify and analyze software issues and drive solutions
- Coach and assist local IT product launches through hands-on installation
- Occasionally on-site support at hospitals for deep dive troubleshooting
- Provide technical training to the field IT specialists
- Participate in the continuous development and improvement of support procedures within Radiometer as well as our subsidiaries.
Join our internal transformation
You will be part of our IT Solutions Support team within Global Services, where you join 5 colleagues in Denmark and 2 in India. In addition, you will collaborate with colleagues across our departments for development, legal issues and regulatory affairs, actively building a strong network across the organization. You can expect about 20-40 days of travel per year.
We are in a process of transformation, focusing on becoming a top notch service and support organization – a process strongly supported by management. As our new colleague, we encourage you to contribute to this process with your insights and experiences.
We offer you
A unique opportunity to work in the field of medical technologies, where the combination of knowledge sharing and professional respect makes it both fun and meaningful to go to work. Both in Denmark and abroad, you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development and a wide range of staff benefits.
For further information, please contact Head of IT Solutions Support, Global Services, Carsten Alsbo at mobile phone + 45 20 22 21 74.
Interviews will be held as relevant candidates apply
...so there is no deadline and you can apply right away. Start the application process by pressing "Apply Online" and follow the guidelines on our corporate career site. Please attach your CV and other relevant documents, and bring diplomas if invited for an interview. We look forward to receiving your application.
Experienced in technical support
"Constructive Diversity" is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process. However, we believe that the following formal qualifications will improve your chances of success:
- 5+ years of experience from a technical support role
- A degree (minimum bachelor’s level) within engineering or IT – or the equivalent knowledge base or working experience.
- Relevant certifications within the Microsoft technology stack, e.g. Server and/or SQL
- Great presentation and communication skills, and you speak and write English fluently
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.5B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.