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Business Analyst for Operational Process Improvement

Ref.: ML-124425

Maersk Line IT is searching for a business analyst to support critical projects that change our operational processes. Maersk Line Operations embarks on some large scale projects that will enable us to cater for the future of the biggest shipping liner.

The successful applicant leads the process of working with the business to analyze and define future operational processes.

You will drive the process to understand business requirements and translate them into detailed functional & non-functional requirements. In addition you will analyze the existing often complicated application and process landscape and propose changes to help streamline our operational activities.

We Offer

In Maersk Line IT we strive to deliver value to the Maersk Line business, by being best in class in the execution and leadership of our projects.

We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous professional and personal development.

Maersk Line IT offers a fast paced, challenging and truly international atmosphere with activities in Denmark, United Kingdom, USA, Spain and India.

The environment is dynamic with focus on high performance, results, and respect for our employees.

Key Responsibilities

You will be gathering functional requirement for application development /selection and advising on the final requirements specification as well as analyse data flow within current system landscape to gain full understanding of existing landscape.

Other key tasks will include:

  • Carrying out complex business process mapping, business process reengineering and business process analysis wherever needed
  • Providing recommendations to the business on solutions, taking into account any cross functional impact in a second step
  • Creating a strategy for designing and implementing new business processes
  • Ensuring the right level of functional knowledge in the technical team
  • Reviewing and approving UAT scenarios and training materials
  • Delivering training on new processes and solutions for the business
  • Final sign-off for the technology side for user testing
  • Reviewing testing approach and materials to ensure business requirements are met
  • Assisting in Third Line Support of production issue resolution as it pertains to business processes
  • Auditing business blueprint/design documents for configuration readiness

Who we are looking for

The ideal candidate will have Extensive Solution Delivery experience and have solid experience in managing design, business processes or enterprise functional architecture or manage overall IT enterprise strategy.

You will be a subject matter expert in liner shipping processes or alternatively from other logistic industries.
You also have experience with creating Compelling Business Cases on complex subjects or subjects that are new to Maersk.

You also have experience with Designing for Usability and Requirements Management and Analysis. You are an expert in different processes or solutions and possess expert Business Process and IT Solutions knowledge

You have a strong process oriented approach to work and excellent attention to detail together with an analytical mindset.

You possess excellent communications skills – ensuring a high level of communication with key stakeholders and internal team members.

You are a resilient team player who is goal-orientated and demonstrates a high level of commitment and thrive in an international environment.

Further information

For further information, please contact: Recruitment Partner Maj-Britt Clayton on

Company description

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.

Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line. But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres. The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.

Closed for applications Gem job


Location Copenhagen

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