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Process Consultant

Use your solid knowledge about processes to innovate how we work

If you love to innovate and thrive in an international environment with an entrepreneurial and operational mind-set you now have the opportunity for a seriously exciting job. DSV is the 4th largest transport and logistics company in the world with 40.000 employees providing services to our customers across more than 80 countries.

As part of our IT Service Management Office (SMO) in Global IT you will work together with other process consultants implementing new processes and continuously improving existing processes. From your base in our offices in Hedehusene near Copenhagen Denmark, you will collaborate with colleagues across the entire global IT organization.

Process Consultant responsibilities:

  • Act as a catalyst for innovating how we work and collaborate
  • Proactively identify and manage continuous process improvements
  • Make sure that our processes are fit for purpose and fit for use

Skills and qualifications:

You have the ability to work as part of a team and you have an outgoing personality that enables you to build strong relationships, and collaborate across the entire organization. In addition, you are proactive and able to drive workshops and act like a catalyst for continuous process improvement.

You must have demonstrated analytical skills and a solid understanding of work in an IT organization. You must be self-driven and able to keep several balls in the air. Furthermore, the position requires the ability to thrive in a demanding, fast paced global environment that may require work outside of normal business hours to cater for global time zones. Exceptional verbal and written communications skills in both English and Danish are a prerequisite.

Furthermore, we emphasize the following qualifications:

  • ITIL accreditation or extensive ITIL experience  
  • Project management experience
  • Experience with process supporting tools e.g. ITSM tools, portals, flow tools

About IT Service Management Office

The IT Service Management Office is a part of the IT Services department (ITS). ITS supports the operation of all global IT services assuring high availability and performance of the services by keeping the IT infrastructure current and compliant. We are approximately 300 dedicated employees primarily placed in Denmark, USA, South Africa, Poland and the Philippines. You will be working with the entire Global IT organisation that consists of more than 1200 employees across the entire globe.

Application and contact

Are you ready to take the next important leap in your career in this challenging position? Make it happen by applying via the link below no later than January 20th, 2017. Please notice that we process applications on an ongoing basis. If you have any questions please contact Team Lead, Per Hansen at +45 6194 4675.

Global Transport and Logistics

With offices and facilities in more than 80 countries on six continents, we provide and run supply chain solutions for thousands of companies on a daily basis. Our reach is global yet our presence is local and close to our customers. Read more at or

Closed for applications Gem job


Location Hedehusene

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