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IT Back Office supporter with a passion for Customer Service

At the VELUX Group, we give you the chance to grow. To shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living. We offer you a world of opportunities – if you have the ability and the drive to take them. 
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Do you thrive on working with daily IT operations and support? Are you open and forthcoming by nature with a customer-focused mind-set? In addition, would you like to be part of a company that is first-follower on new IT trends and technologies? Then this position at our Headquarter in Hørsholm could be the next step in your career.

Your challenges

We are looking for a new colleague to join our back office team comprised of eight motivated colleagues. Our team is part of our IT Cluster Scandinavia responsible for local IT support at all VELUX units in Denmark, Oslo and Helsingborg.

Your primary tasks will be daily operation of the local infrastructure, server, storage and services as well as professional customer support to our VELUX colleagues. This will primarily be 2. and partly 3. line support by phone, mail, via remote screen takeover and by direct contact. In addition, you will also be hands-on at IT inquiries and record these in our ticket system.

Besides being part of the continued development of the support and IT infrastructure in a global setup, you will also be involved in projects providing feedback and guidance to users including follow up on new and existing projects.

Further tasks will be to:

  • Ensure progress and take responsibility of your tasks with a customer-focused mind-set
  • Document IT-policies and business procedures
  • Analyse and implement compliance requirements (security and legal) to assure compliance
  • Hands-on tasks operation in server room and on back office systems

Additionally, you could be involved in project management tasks, meaning you will do the follow up and coordination of efforts and deadlines in one or more projects.

Your qualifications

The ideal candidate has some years of experience with IT back office support. Through your previous jobs, you have gained knowledge especially with Fileservers and Print Management both in general and the application ‘Safecom’. Ideally, you have experience with project management and how to ensure project progress and completion.

Striving for the common goal and working in teams is something you truly enjoy. You thrive on driving and completing, and with your energy and drive, you have the ability to motivate and inspire the people you work with. Additionally, you have an operational and structured approach to every challenge you face, always with a focus on how to create value for the business.

The role as IT back office supporter demand that your collaboration and communication skills are in top and that you know the importance of sharing knowledge. Proficiency in English both orally and in writing is a must.

Your opportunities

We offer an exciting position in an informal but busy working climate with competent and committed colleagues and where humor and job satisfaction are some of the key words. Teamwork and professionalism is essential to the way we work. 

We work as one team to reach our ambitious results. We believe in empowering people, and we support this through sharing knowledge, delegating responsibility and investing in people who strive to make a difference. 

The VELUX Group offers exciting challenges, great opportunity of influencing your own development in an international company where commitment, thoroughness and mutual respect are among our core values.

Application and contact

If you have any questions about the position or the VELUX Group, please feel free to contact IT Manager Elisabeth Iwersen at +45 22 52 53 67 or find us at

We are looking forward to receiving your application and CV as soon as possible and no later than 18 January 2017.

Our company

For 75 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product programme includes roof windows and modular skylights as well as a range of decoration and sun screenings, roller shutters, installation solutions and intelligent home controls. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. We work globally – with sales and manufacturing operations in more than 40 countries and around 9,500 employees worldwide. The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by foundations and family.

For more information, visit

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Location Hørsholm

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