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IT Service Coordinator for SAP Sales platform and CRM, Aarhus

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Arla®, Castello® and Lurpak® – brands like these make us a vital, natural part of modern life in over 100 countries around the world. There are 7,500 Danish and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

Are you looking for a job where you use your excellent ITIL skills working in a global environment? If so, we have an interesting job ready for you. Join our Application Maintenance & Support department and work with 40 well-educated and sharp profiles in Aarhus, although we are also located in Sweden and the UK.

You organise maintenance and support activities for SAP sales platform, CRM and C4C

As an IT Service Coordinator, you are the link between the business and external vendors. Your responsibility includes maintenance and support for our SAP Sales platform which covers template differences across countries and CRM including C4C. You will carry out coordination activities across the entire service as e.g. control of service requests, incidents, change proposals and problem management. You will also be a part of our support set-up for relevant systems and work with incidents and service requests.

You validate incoming change proposals and through clever organisation of the changes, you secure faster time to market. In this way, you will be the coordinating link between our Line of Business stakeholders, IT Architects, Consultants, IT Operations and application maintenance vendors. To succeed, you build trust towards your stakeholders and vendors i.a. through status meetings and follow-up.

Self-starter with team-spirit

You have a minimum of three years of experience working with complex IT service delivery in an international environment. Even though you focus on zero break-down, you are also flexible and agile in your attitude, and you strive for quality and simplicity in your work and solutions. You are fully aware that this job requires that you follow procedures according to ITIL and best practices.

It is essential that you are a self-starter with an independent approach to problem solving and, of course, an ability to juggle many tasks simultaneously and still meet the deadlines. Excellent coordination and communication skills are required to work proactively with our stakeholders, challenging where necessary to ensure best service and value for money. You thrive well in a virtual environment working across nationalities, and you speak English fluently.

Help improve the everyday life of millions

To us, it’s not just about making dairy products. It’s about providing the ingredients vital to everyday life.

Please apply via "Apply now" no later than 26 May 2017. For additional information, please call IT Manager, Rasmus Prior at +45 8938 1409. Please state in your application where you have seen the advertisement. 

Closed for applications Gem job


Location Aarhus

Job hos virksomheden

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