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CRM Manager


Do you have great insight into B2B sales, marketing and service processes and do you know how to support them in Microsoft CRM? Are you motivated about embedding change in an international organisation and across all customer-oriented functions? Do you want to take part in the ambition of doubling Kamstrup's turnover per sales employee?

Become part of Kamstrup's sales and marketing organisation

You will be a part of Kamstrup's international sales and marketing organisation that is committed to contribute to Kamstrup's ambitious growth targets and achieve the vision of becoming the world's leading supplier of intelligent solutions for reading of energy and water consumption. You will be referring to a steering committee consisting of the global sales management and three representatives from Kamstrup's top management. With Global Marketing as your base, you will become part of a competent team working across the organisation, where you will be contributing to secure our continued growth.

As CRM Manager, you will be working closely with country managers, Kamstrup's IT team, including our MS CRM System Specialist, Kamstrup's online team, the global market communications team and the service department. You will have direct report from one employee, and dotted lines to a CRM team and a CRM super user organisation. Together, we will succeed in optimising processes to ensure better customer experiences and an increasing turnover per sales employee.

CRM Manager with a focus on creating growth

In the position as CRM Manager, you will be the driving force of optimizing our customer-oriented processes as well as defining the scope of process support in Kamstrup's CRM system.

As CRM Manager, you will be responsible for:

  • Identifying, design and implementing best practice within sales, marketing and service processes on a global level across all business areas
  • Defining roadmap for process and system development within customer oriented processes - primarily supported in Microsoft Dynamics CRM
  • Acting as project manager in relation to 1-2 year process and system development projects, after which you will have the responsibility of implementing the processes internationally
  • Training super users
  • Planning and coordinating sales training with external trainers
  • Monitor data quality and process usage and escalate when a desired state is not met
     

You will get a broad international network and will be working closely together with the IT department and external partners.

You should expect around 30 to 60 travel days a year.

Personality matters

We are looking for a professionally skilled and ambitious person with a deep knowledge of sales, marketing and service processes, coming from a similar position. Experience with B2B sales is an advantage. In addition, we expect you to have:

  • A minimum of 2 years of project management experience
  • Experience with Microsoft Dynamic CRM 2013 or later versions
  • Been working in an international B2B organisation for a minimum of 5 years, ideally with sales to utilities
     

Furthermore, it is important that you can present a positive track record in change management and implementation.

As a person, you are robust and capable of maintaining the overview in a busy schedule with many different tasks. You are able to work structured and independently with your tasks, while also enjoying cooperating with your colleagues. As you will be responsible for education and training, it is important that you possess great communication skills and are capable of communicating with different groups.

It is a requirement that you both speak and write Danish and English fluently. A general understanding of German would be an advantage in the job, but is not a requirement.

We offer more than just a job

In the position as CRM Manager, we offer the opportunity of being a part of the digital revolution in the global utility sector. You will be offered both professional and personal development among skilled specialists and in close dialogue with Kamstrup's top management.

We offer flexible working hours and a wealth of employee benefits. These include for example a great canteen, free fruit, a fitness centre, in-house dentist, in-house hairdresser and a free health care clinic. In addition, we have an active staff association.

Do you want to be a part of Kamstrup?

Please submit your application by using the link below. Applications are reviewed on a continuous basis, but you can expect a response within 6 weeks.

If you have any questions about the position, please contact Senior Vice President, Global Marketing, Jesper Daugaard, on phone: +45 89 93 10 00.

Want to know more about Kamstrup?

Read more about Kamstrup on our website. Are you interested in our annual report click here and follow us on LinkedIn to keep updated on the latest news.

About Kamstrup

Kamstrup develops and manufactures innovative solutions for measuring energy and water consumption. Kamstrup is the world's leading manufacturer of advanced and innovative equipment for the district heating sector and is one of the leading European suppliers of smart meters and other equipment for the electricity sector.

Kamstrup has over 1200 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, high growth rates and a strong focus on development of technology and staff.

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