Manager for Customer Operation Service Delivery
Are you technically talented? Do you have a strong Customer mindset? Experienced within Contract management? And are you an energetic and experienced leader? Then we have the job for you.
Due to growth in Systematic, we are strengthen our IT organisation, especially the leadership of it. To do so the organisation will be reorganised and more leadership competences added. The position as Manager for external operation delivery is one of these key positions.
Therefore Systematic seeks a strong and energetic leader who has proven experienced in management of IT operation out-sourcing contracts, who are a great communicator, understanding of IT Infrastructure and ITIL processes, and has good Project management skills..
As a Manager for external operation delivery, your main focus will be to sharpen our current service delivery setup, ensuring customer and business project satisfaction and execution of IT operation / infrastructure implementation projects. You will lead a team of seven skilled professionals within the department.
You will be responsible for the following areas:
- Customers infrastructure architecture
- Operation and Infrastructure Service delivery management
- Responds to tenders
- Contract management for operation contract with our customers
- Project management for the operation part of new customer contracts
As part of your job, you will act as the single point of contact between IT operations and business projects. You will manage the service delivery of IT operation together with business projects and ensure that all contractual obligations in Customers IT operations contracts are correct delivered. You will also be responsible for ensuring that execution of the infrastructure and operation part of Customer projects are delivered within time, budget and scope.
Your skills and personality
We expect that you have relevant higher education or other business education combined with experience from a similar position. You have experience in managing IT operations and IT infrastructure Projects in a dynamic environment with fixed deadlines. You are analytical and structured and manage to keep your head cold even in pressured situations. You are a great team player who works independently, but know exactly when to inform your peers.
You should apply for this job if you:
- Have experience from earlier positions, preferably from a Software company or an IT service provider
- Have practical experience in delivering critical IT services, preferably IT operation, to customers, and ensure a high degree of customer satisfaction
- Have strong communications skills on all levels
- Some years of experience with personnel management
- Experience with coaching, development and motivation of employees.
Last but not least, you have a good drive, good business sense, and you set the bar high. You have a motivating and involved management style - and want to continuously develop yourself and your team.
Our IT solutions make it simpler for the users to make critical decisions. In the defence and healthcare sectors, critical decisions often concern matters of life and death. In both the private and the public sector, our solutions must handle large amounts of data, e.g. in the library sector with more than 50 million yearly loans. To be able to continue the development of solutions that customers trust, we continuously challenge each other, our work processes and technologies. We have a highly pro-active education and training policy with defined career paths and internal pro-active Knowledge Networks.
We stay constantly focused on making everything better. Our unique combination of strong principles from CMMI and the best aspects of LEAN and Scrum enable us to develop reliable, high-quality solutions for our customers and to deliver them to the agreed price and deadline. We work in teams, and some of our teams include well-integrated insourced developers.
We prioritise a sensible balance between work and private life, and our agile approach provides you with an excellent opportunity of being able to plan your own tasks and working hours to a great extent. We value social cohesion at the workplace and have a very active staff association.
We work with security-classified projects, and therefore, you as an employee at Systematic need to have security clearance. Read more here: http://systematic.com/clearance.
Have we not answered all of your questions?
You are always welcome to contact us at tel. +45 8943 2000 and ask for Erik Meldgaard, ITM Director. The deadline for the applications is December 22th 2017, but interviews will commence shortly. Place of work is Aarhus.
You are welcome to apply for this position in either Danish or English.
We look forward to receiving your application.
Since we wrote our first line of code in 1985, privately owned Systematic A/S has grown to an international software house with more than 900 colleagues with 27 different nationalities, spread across offices in 12 countries and with customers all over the world. Our goal is simple: To improve the world with exceptional software. We deliver software and system solutions for customers within the public sector, the health sector, the defence, the police, the financial sector and the service sector. We work on a fundament of trust, where we have freedom and responsibility for making decisions in our everyday lives. We are dedicated to making a difference and dare to challenge technology, each other and ourselves. As a new employee at Systematic, you are welcomed by helpful colleagues, and you can look forward to both a mentor arrangement and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better.