2nd Line Supporter for Global Commercial Office in DSV Global IT
Join our growing business to help us deliver state-of-the-art transport systems
As a 2nd line supporter with DSV, you deliver great value to our business as you help perfect 5 customer facing transport systems. You will have little direct customer contact and instead collaborate across our global IT department. Here, you will be part of an interesting environment, where you will soon build an impressive network and have many opportunities to make a difference.
Collaborate across a major IT organisation
At the newly built DSV headquarters in Hedehusene, you join a small team of skilled colleagues. We support 5 business critical customer facing portals related to the Global Commercial Office in DSV and the development of transport systems in Poland, Belgium, USA, Sweden and Denmark.
On a day-to-day basis, we collaborate with locally based 1st level supporters who escalate problems to us. We then analyse these problems and coordinate with the relevant IT teams to find the best solutions. Thus, you will build a great network across DSV Global IT. We are more than 1200 colleagues, and you help us perfect the operations of our global infrastructure and business applications.
Make our systems fool-proof
As a 2nd line supporter, your primary task is to help us solve incoming IT issues related to 5 different customer facing transport systems. Primarily, you spend your time coordinating and collaborating with IT professionals across several internal IT departments – using their expertise to help solve issues and develop our transport systems further. Thus, your focus is on:
- Making sure we deliver great support that keeps our customers happy
- Facilitating great collaborations between the different areas in our IT organisation
- Giving input to the development of the different systems you support
- Ensuring that the ongoing service delivery and support meet agreed customer requirements
- Supporting the roll out of our applications in new countries
Cultural sensitivity and IT knowledge
The systems you support will soon to be used in 80+ countries. Therefore, you will be collaborating across borders and cultures, and it is important that you act in accordance with cultural differences. At the same time, you demonstrate initiative – proactively analysing IT issues, collaborating with skilled colleagues and delivering great service. Moreover, you have some relevant technical and practical experience, and you:
- Have a good understanding of the transport industry – and how all orders, customers etc. are different
- Understand various IT technologies, so you can help us find good solutions
- Communicate effortlessly – in speech and in writing – in Danish and English
As part of DSV, you will be part of a vibrant business where few things are set in stone. Thus, it is important that you thrive and develop in similar environments where things change, initiative is welcome and you can make your mark. If that is you, then join us to work with the latest IT technologies.
Join Global IT in the world’s 5th largest transport and logistics company
With the merger of UTi in 2016, DSV became the fifth largest freight forwarder in the world and a powerful player in the global market – and we continue to grow. You will join an international and determined corporation, driven forward by the desire to grow and the courage to make necessary changes. Every day, we focus on growth, development and excellent results.
Global IT is the overall IT unit in DSV and is responsible for global IT development, operations, maintenance and support. We are operating in a global environment and maintain a tight co-operation with the business.
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Manager Kim Korreborg on +45 51 34 13 44.
We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.
DSV – Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.