Solution Owner/Service Delivery Manager
Carlsberg is offering a unique opportunity within maintenance of applications in the field of delivery.
Are you communicatively strong, service minded, and ambitious about driving business processes and application solution designs forward? Does your core motivation lie within operations, then Carlsberg Global Business Services is offering a unique opportunity as Solution Owner within Transportation, Distribution and Warehouse Management.
Your new company
Carlsberg is the leading beer provider in Europe and 3rd biggest beer company in the world. Carlsberg Global Business Services is the global provider of business services to all functions, regions and markets in the Carlsberg Group. This includes business process design, system solutions, shared services and system operations. Global Business Services employs approx. 750 people. A tight collaboration with the local markets is established in all three regions; Western Europe, Eastern Europe and Asia. Carlsberg Global Business Services is situated in Hellerup.
Your new role
You will be leading the IT Application Maintenance of solutions and applications within Transportation, Distribution and Warehouse Management and you will drive continuous improvement for systems stability and availability.
As a Solution Owner, you are the owner and responsible for solution area towards the Carlsberg business and the external partners. You will act as counterpart and escalation point towards Carlsberg’s partners, when it comes to making the overall priority and follow-up on performance and you will control functional amendments whereas the partners will manage technical amendments and configurations. You will further develop and enhance the bridging process between the solution area across Carlsberg and make sure that the solution area at all times is in balance between business priorities and the rest of the IT value chain.
Your role entails that you act as first point of contact to Carlsberg’s main partners ensuring top level performance within the business processes and solution area as well as being responsible for prioritizing activities and setting the KPI’s for the partners within Logistics and Warehouse Management. Additionally, you will be accountable for making tactical plans and own the prioritizations for application changes and system updates and drive optimization, standardization and automation of the solution portfolio based on best practices.
What you’ll need to succeed
Ideally you are highly skilled and experienced within solution architecture where you have previously worked with complex system landscapes. Additionally, it is preferred that you bring experience with business process management, from sell to bill, and project management as it is imperative that you understand bridging between the business and IT as well as juggle multiple projects at the same time. It is an advantage if you bring experience from having worked with incident- and application management and have a proven track record with escalation of issues. In this regard, a professional and service minded attitude is a prerequisite.
A background within the FMCG industry would be an advantage as it is imperative that you have experience with the processes within Order taking, Delivery, warehouse with Production, pick & pack, Transportation and distribution/delivery to invoice. Additionally, it would be an advantage to hold experience in having the role as the departments “go-to” person when issues arises. Furthermore, is a prerequisite that you have SAP experience, used to manage one or more logistics applications such as Route Planning/LEO, Transportation/TMS, Mobile devises, Warehouse management systems SAP or Astro Consafe Logistics.
To be successful in the role you will need to listen actively, be communicative, service-minded and solution-oriented towards the stakeholders.
What you’ll get in return
The Carlsberg Group offers a key role in a global organisation where communication and knowledge are key. You will be presented with professional and personal challenges and great opportunities for development through a challenging job in a professional and international environment with great career prospects. Additionally, you will be a part of Carlsberg’s new group strategy, SAIL´22, which has set clear priorities for Carlsberg’s core beer business, and areas to drive future growth. The new IT organisation will be ‘leading the change of Carlsberg’ and enable the digital requirements and thereby ensure that Carlsberg will be an attractive brand for their consumers.
You can read more about Carlsberg’s new SAIL‘22 strategy through this link.
What you need to do now
If you are interested in this role, forward a copy of your CV and cover letter in English and in one document. If you have any questions you are welcome to contact Recruitment Consultant Line Gregersen at firstname.lastname@example.org or on +45 2689 3100 or Team Leader Susan Lindsted at email@example.com or on +45 2936 8831.