Omnichannel Account Executive
We are searching for an experienced Omnichannel Account Executive for the delivery of our world-leading marketing technology software as well as client support and key account management.
You will be responsible for several key areas:
- Specific Key Client accounts.Top Danish companies.
- Client support process.
- Specific Client delivery as well as follow-up.
- Supporting the existing sales organization in expanding their product portfolio to include Profile Cloud
Key Accounts- It is important that you have had previous client-facing experience so that you can deal with client issues ranging from senior management meetings, business and technical solution scoping, general account co-ordination, and delivery/client success follow-up. You will be solely responsible for the client delivery for your clients and this also means supporting the sales teams for loyalty and upsell opportunities.
Client Support- You will not be involved hands-on but are responsible for the client support process as well as the maintaining delivery of the daily support services. There will be a wide-ranging tasks from monthly process reviews to contract discussions for clients support services.
Client Delivery & Integration- You will manage the delivery of key client implementations. This is a combination of business and technical skills to support the sales, delivery and integration teams to design seamless client solutions.
We would like you to have:
- 3+ years experience with client facing experiences in the form of a key account or client experience responsible role.
- 3+ years experience working as a consultant/delivery responsible in complex IT environments.
- Client delivery experience essential especially with the ability to scope and plan delivery as well as follow-up.
- Experience in delivering business & technical specifications, particularly with large turnkey data-driven projects as well as business solution scoping.
- Marketing systems understanding (email systems, ad-serving, web analytics, personalization).
- IT data system understanding (TMS, Big Data & SQL solutions, CRM, CMS etc).
- Have worked with client support systems and processes.
- The ability to communicate with both technical and non-technical individuals.
We would be even happier if you also have experience in one or more of these areas:
- Delivery & project planning and execution.
- Solutions consulting experience for a product company
- Experience working with business-to-business SaaS, web analytics, mobile and niche marketing technology
- Any of the technologies we use such as stream processing, platform as a service and big data.
We think you are someone who:
- Has the ability to understand a client’s strategic needs for a technical solution and also understands the business opportunity
- Is a strong leader, is good at communicating and is able to align resources based on solution priority
- Is familiar with process, planning, routine and documentation
- Speaks fluent English and Danish.
You will be based in our Aarhus or Copenhagen office.
APSIS is One digital marketing platform. The company started off as an email service provider but have since grown to include Profile Cloud, Ecom, Lead tools, Marketing Automation products etc.
Profile Cloud creates a real-time profile from disparate customer data sources to power experience on any channel. Headquartered in Malmø, we work with customers such as Arla, Copenhagen Airports, Saxo.com, Krifa and Thomas Cook. We have clients in most major European countries in many different verticals.
In Denmark we have +400 clients working with our Email, Ecom, Lead and other digital marketing tools. These clients are handled and developed by an existing team of 8 dedicated Key Account Managers. In Denmark we are 20 employees including a smaller office in Aarhus.
How to apply:
If you have questions regarding this position, feel free to contact Head of Account Management, Søren Brammer Riis on M: +45 31 68 35 99.
If you have any questions in relation to the recruitment process, please contact HR Business Partner, Estelle Mårtenson,on Estelle.email@example.com.