IT Service Support Analyst
At Alfa Laval, we create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. Straightforwardness, integrity, and respect are encompassed within our company DNA along with our strive for ever-improved solutions. We love what we do and we’re good at it. But now we want to be even better! We’re looking for IT Service Support Analyst based in Søborg, at Alfa Laval Copenhagen A/S. So, what are you going to do today?
Who are you?
You are self-motivated and have an ability to network across IT functions in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, Satisfaction.
You are motivated to find the answer and you work with various resources to find it. You are driven to succeed by providing excellent service to our users. You constantly look for ways to improve your skills and those of your team.
If the above sound like you, this position may be what you are looking for!
About the job
The Corporate IT Service Desk supports Alfa Laval users around the world from Sweden, Denmark, US and India. The Service Support analyst role is responsible for 1st line support - identifying, logging, categorizing, prioritizing and, where possible, resolving incidents and requests from users via phone, live chat, walk-ups and tickets submitted through Service Now. The Service Support Analyst ensures the end-to-end customer experience, provides a single point-of-contact and secures effective communication around the incident with end-users and other relevant stakeholders.
What you know?
Not only do you have the technical troubleshooting skills to resolve a user’s request or incident, but you have a strong customer service focus.
In addition, you have:
- Fluent verbal and written Danish and English skills
- 1-2 years previous experience working on a Helpdesk/Service Desk
- Knowledge of Windows10 and Microsoft Office 365
- Experience working with and troubleshooting PC hardware and software.
What’s in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
At Alfa Laval we believe in work-life balance, have flexible working hours, sports and training facilities, and offer an attractive pension and insurance scheme, incl. health care arrangements.
For more information, please contact
Annelise Møller, Manager, Service Desk, +45 21 47 40 41
Please send your CV and motivated application via link no later than 17th June 2018.