Senior Field Service Engineer & Team Lead
International position in nano technology growth company
For our client CAPRES in Copenhagen, we are looking for an experienced Senior Field Service Engineer, who will also take on a lead role for the team of Field Service Engineers. After a period of internal training, you will be responsible for assisting customers in using the advanced CAPRES measuring equipment and technology. This technology makes it possible to measure semiconductor materials and magnetic tunnel junctions - a quality of great signification for future computer chips, MRAM's and Read Heads of hard disks.
You and your team of three Field Service Engineers are responsible for servicing customers world-wide from installation of the equipment, making sure that it works according to customer specifications to training of the users. Subsequently, you will coordinate and plan activities and resources; sometimes with short notice. You make the right decisions and coordinate the efforts to be done - either by yourself, by colleagues or by sub-contractors.
At the same time you are the customers point of contact and trouble shooter of equipment errors. Your expert and general technical knowledge makes it possible for you to quickly understand the equipment defects and service needed. You will be responsible for a number of customers in Asia and the US, and you are the back office service engineer for the CAPRES agents and distributors. However, you can also have to service other markets from time to time to assist your team members.
You will assist and help less experienced Field Service Engineers, and you will be involved in optimizing internal processes to improve the service & support of CAPRES customers.
Travelling must be expected, approx. 100 days annually, to mainly semiconductor industries and start-ups in Asian countries and in California, US. You must expect to be requested to travel with short notice to solve customer issues.
You probably have a Master degree in Electronics, Robot or Automation Technologies, Technical Physics, or have other relevant background. You have at least 10 years of professional experience including experience in a similar international position of minimum 5 years. We also expect that you have some years of Team Lead experience of a small team, and have excellent project management and coordinating skills.
Moreover, it is important that you have a thorough technical basis with experience and inclination to working with specific issues in relation to advanced technical equipment. It is an advantage if you have experience with metrology equipment, high-precision equipment, pressure, automation, and interaction of various equipment.
You are fluent in English, both orally and in writing.
Sensitivity to Asian culture as well as work experience with Asian companies will be greatly appreciated.
You have the ability to work independently with high quality level and you have excellent analytical skills as well as a pragmatic approach to solving problems onsite under difficult circumstances. You like to share your knowledge with team members as well as guiding them in their daily service & support efforts.
Furthermore, you have an outgoing personality, take responsibility, have fine communication skills as well as flair for customer relations.
Also, you are a stout character, are easy to get on with and have a keen sense of humour.
An international environment, professional but informal. CAPRES is an ambitious company and value a creative environment. They are serious and focused on the job - but there is time to relax and enjoy family life as well. The company offers good working conditions and flexibility.
Our customer CAPRES is developing, producing and marketing new technology for direct nano- and micro-scale electrical characterization of materials. Their M4PP technology and it's unique features have been integrated into state-of-the-art Automatic and Semi Automatic metrology platforms for the thin film and semiconductor industries world-wide. The company have developed and put a new metrology tool (microRSP-A300) on the market which will likely set the standard for automatic measurements of sheet resistance in the semiconductor fabs for present and coming technology nodes.
CAPRES is situated close to the Danish Technical University 10 km north of Copenhagen and has today approx. 25 employees as well as employees in the US and Taiwan. For more info, www.capres.com
Please do not hesistate to send your application and CV to us in Bloom. We evaluate applications and call for interviews in an ongoing process.