Head Of Delivery
Do you want to be part of a team that plays a key role in securing operation stability and customer satisfaction? Do you think transverse coordination between IT specialists and customer projects are exciting, and do you want to work in a dynamic operation organization in rapid development? Then you might be our new Head of Delivery.
KMD is an attractive workplace with more than 3,000 employees as our most important resource. Together with our customers all over the country, we strive for digitalizing of Denmark. Our IT experts and business specialists are the country’s leading in turning complex processes into simple and effective IT solutions, which makes life easier for you and your neighbor. We have developed, and are currently operating, over 400 IT systems, and we have the ambition to become the preferred public and private market supplier – an ambition you can help realizing.
About the position
As Head of Delivery you will be responsible for deliveries to one or more customers in KMD Operations. In cooperation with colleagues and customers you must ensure stable operation and effective communication on all levels. Therefore, your communication and collaboration skills are of absolute importance, as well as your ability to ensure customer focus and teamwork across the organization.
We are the warranty for securing the highest quality of operation deliveries to our customers in a municipal, state, and commercial market.
You will be a part of a matrix organization with a dynamic and involved delivery team, where you will have daily sparring regarding deliveries to customers. You will also be part of a competence group with focus on the Delivery Management discipline across delivery units.
You will be the focal point for all operation deliveries for a specific customer and solution.
- Securing stable operation as well as effective communication on all levels - for customers and colleagues
- Stakeholder Management between Operations and key customers
- Responsible for cost and economy between Operations and key customers
- Responsible for strategic and tactical initiatives between Operations and key customers
- Project management of smaller projects
- Overall responsible for operation and stability
KMD Operations acts as a foundation for all of KMD’s strategic business units and our Software Centre of Excellence, that delivers services and solutions to public authorities as well as private companies in Denmark and abroad. Operations is running 24 hours a day, 365 days a year, and we play a key part in securing that KMD delivers a stable operation for our customers. Operations also sustain our customers’ need for operation, development, and innovation in the application environment.
In Operations we are strongly connected in terms of processes, tools, and skilled colleagues – all a part of our DNA. Operations often seek to be on the cutting edge regarding new technologies – we are currently in an exciting phase of growth. If you see yourself in this position, you might be the new member of our team that work dedicated together towards the common goal – to support KMD’s business in the best possible way.
We expect you to have a higher education of relevance as well as being ambitious. You have a desire to grow within a large IT operations organization.
You are business minded and are motivated by cross collaboration to get things done. You have a background within IT, Management or Communication. You can understand the business needs of both customers and technicians and you have practical experience with IT management.
Furthermore, you can take charge of controlling a process both internally and externally. You must have strong communication skills, both written and spoken, in Danish and English, and you should be able to exploit this to build strong relations regarding deliveries – no matter position or role.
You are a committed person with a huge drive to make a difference.
Love it. Live it.
KMD’s main office is located in Ballerup. Since we are Danish means that you will be close to the management and the decisions being made. Do you wish to use your knowledge in a Danish company in growth, with strong international relations? Then, we would like you to join our team.