Application Consultant to our customer team
Are you interested in bridging the gap between software development and customer support?
Our Application Consultants are the key liaison between our organization and our customers. As a successful Application Consultant, you advise our customers on operational issues and troubleshooting, either through configuring customizations yourself or through driving the programming process with our software development team.
Become a member of the team
As our new Application Consultant you will join a Customer Team, which improves and maintains our billing solution for specific customers. The overall purpose of the position is to provide customers with high-quality technical support on a daily basis. You will take responsibility for the customers and make sure we find the right solution for them. We also expect you to be a proactive team player. As part of a team you will benefit from the experience of other team members and continue to raise the bar for customer service and the quality we provide.
You have an outgoing approach
We are looking for a business-oriented person with technical expertise and problem solving talent. As a successful Application Consultant you will use your analytical skills to convert business requirements into technical specifications. You should also be capable of doing minor development on your own.
Application Consultants are our customer contact points, so you will need to provide professional support through communication, determination and problem solving. We are looking for a person who is able to see a problem as a chance to find a solution, as well as a person who can find and create new development projects.
Previous experience with telecommunications BSS (Business Support Systems) and Billing is an asset.
- Strong SQL database query skills.
- Experience with Java, Servlets, Junit and SQL.
- Knowledge of SOA, Apache Tomcat, GUI design, SOAP, REST, SOAPUI, Subversion, Maven, Eclipse, Business Process Modeling tools or ZKoss is preferred, but not required.
- Business experience in telecommunications, finance or CRM solutions.
- Strong analytical skills.
- Educational background in computer science, data processing, engineering or IT.
- Good English language skills, both written and spoken.
- Customer-support experience.
- Release management experience.
- Excellent business insight.
- Outgoing approach.
- Great communications skills.
- Proactive team player.
- Good at prioritizing and managing own tasks.
CDRator is an Enghouse Networks (www.enghousenetworks.com) company that provides a self-care, post and pre-paid real time platform for mobile telecommunications companies and the machine-to-machine (M2M) market. From its roots in Northern Europe, the company has expanded its presence to include Eastern Europe, North America, Africa and Australia. Today we are 100 employees with many different nationalities servicing customers around the world.
To learn more visit http://www.cdrator.com
A challenging and exciting position in a dynamic organization with a positive working environment characterized by being both enthusiastic and informal. We are proud of having a good work-life balance with a variety of employee benefits including, pension plan, health insurance, flexible working hours, extra vacation days and social events. We also have a structured introduction program to help new employees get started in their new role.
We are located in light modern facilities west of Copenhagen (Ballerup) close to public transportation and major roads.
Think you are the perfect fit?
Apply today! We will be interviewing candidates on an ongoing basis.