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Senior Software Engineer - Guide Scale and Cloud-native

If you believe that cloud consumption is bringing our industry into a new era of software-defined disruption and you want to be part of it, this job is for you!

Come and work with us on scaling Zendesk Guide, a product used by millions of people every day. You will build solutions based on stream-processing (Kafka), container orchestration system (Kubernetes and Docker) and all the way to Service-Meshes.

We’re looking for a skilled staff software engineer to help to make Zendesk Guide a Cloud-Native application and to bring it to the next level in terms of orchestration, reliability, and stability using cloud functionalities as they are supposed to. Guide is made by different services that need to be robust, scalable and maintainable.

You will work with a talented team of senior-level software engineers who’ll leverage your expertise, support you in areas where you’re not an expert, and help you level-up! You will contribute to our app infrastructure built on Rails, React.js.

You will give back to open source communities.

We use Kanban Scrum, including daily scrum meetings (at 10am), refinement and weekly and sprint reviews. We have a demo with the rest of the Guide team every two weeks.

We approach work with calm, focus, a sense of humor whilst keeping sane working hours. At Zendesk we also have a culture where ideas come from the bottom up - we have a yearly company hackathon!

Perks include company stocks, flexible working hours, a professional development program with allowance, medical cover, internet at home, mobile phone allowance and 16 weeks fully paid parental leave, and more.

What you bring to the role:

  • 3-4+ years of software engineering experience.
  • Experience with AWS platform or other Cloud platforms - You are able to run migrations of application data to new services, you are not afraid of  “changing the wheels while the train is running”.
  • It doesn’t matter what languages, frameworks or platforms you already know, but you must be eager to learn new ones and among those Ruby, JS/ECMAScript 6, Scala, Rails, React will be your daily world.

Nice to have:

  • Experience in a SaaS environment.
  • MySQL/Aurora experience at scale and Kafka are a plus.

You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems but the way they enable other teams to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering.

You will be in charge of ensuring scalability, performance, maintainability, and security of the technology platform in collaboration with ops teams.

You will make a difference!


The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. 

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Location Copenhagen

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