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Head of Delivery

Do you want to be part of a team that plays a key role in securing operation stability and customer satisfaction? Do you think transverse coordination between IT specialists and customer projects are exciting, and do you want to work in a dynamic operation organization in rapid development? Then you might be our new Head of Delivery.

We digitalize Denmark. That is our passion. Is it yours too?

KMD is an attractive workplace with more than 3,500 employees as our most important resource. We are one of Scandinavia’s largest companies within digital technology and digitalization. We have more than 1400 Danish and international customers in the public and private sector. Our purpose is to deliver the benefits of technology to help our customers succeed making a difference in society, business and in everyday life. And we know that it is our employees who make the whole difference. Their diligent work, their curiosity and their ability to think big and work as a team.

About the position

As Head of Delivery you will be responsible for deliveries to one or more customers in KMD’s Technology and Security Services (TSS). In cooperation with colleagues and customers you must ensure stable operation and effective communication on all levels. Therefore, your communication and collaboration skills are of absolute importance, as well as your ability to ensure customer focus and teamwork across the organization.

We are the warranty for securing the highest quality of operation deliveries to our customers in a municipal, state, and commercial market.

You will be a part of a matrix organization with a dynamic and involved delivery team, where you will have daily sparring regarding deliveries to customers. You will also be part of a competence group with focus on the Delivery Management discipline across delivery units.

You will be the focal point for all operation deliveries for a specific customer and solution.

Your responsibilities:

  • Securing stable operation as well as effective communication on all levels - for customers and colleagues
  • Stakeholder Management between Operations and key customers
  • Responsible for cost and economy between Operations and key customers
  • Responsible for strategic and tactical initiatives between Operations and key customers
  • Project management of smaller projects
  • Overall responsible for operation and stability

Technology and Security Services (TSS) acts as a foundation for all of KMD’s strategic business units and our Software Centre of Excellence, that delivers services and solutions to public authorities as well as private companies in Denmark and abroad. TSS is running 24 hours a day, 365 days a year, and we play a key part in securing that KMD delivers a stable operation for our customers. Operations also sustain our customers’ need for operation, development, and innovation in the application environment.

In TSS we are strongly connected in terms of processes, tools, and skilled colleagues – all a part of our DNA. We often seek to be on the cutting edge regarding new technologies – we are currently in an exciting phase of growth. If you see yourself in this position, you might be the new member of our team that work dedicated together towards the common goal – to support KMD’s business in the best possible way.

About you

We expect you to have a higher education of relevance as well as being ambitious. You have a desire to grow within a large IT organization.

You are business minded and are motivated by cross collaboration to get things done. You have a background within IT, Management or Communication. You can understand the business needs of both customers and technicians and you have practical experience with IT management.

Furthermore, you can take charge of controlling a process both internally and externally. You must have strong communication skills, both written and spoken, in Danish and English, and you should be able to exploit this to build strong relations regarding deliveries – no matter position or role.

You are a committed person with a huge drive to make a difference.

KMD as a workplace

In KMD, we believe that good communication is key.

Our pragmatic leaders believe in flat structures and they trust their employees to do their jobs as they see it best. Because our work matters. Every day, we work hard to develop or implement innovative solutions that make a difference for Danish citizens. We constantly learn from our customers and each other.

We know that what we do makes a difference in society, and we keep our customers in focus as we strive to deliver meaningful and effectful work.

Our freedom enables us to deliver efficiently, and we explore and exploit the opportunities that arise.

As KMD is a large and diverse organization, we can exploit a great variety of growth opportunities and technologies.

Since 2018, KMD has been owned by the Japanese NEC Corporation.

KMD A/S has a yearly revenue of approximately five billion DKK og 3500 employees across Denmark, Sweden, Norway and Poland. Among KMD’s subsidiaries are BanqSoft, Edlund and Charlie Tango.

Want to know more?

Please feel free to contact Customer Delivery Director Jan Erik Nauntofte on +45 61 91 38 40. We are continuously calling candidates in for interview, so send your application as soon as possible.

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