Head of Delivery

Do you want to be part of a team that plays a key role in securing operation stability and customer satisfaction? Do you think transverse coordination between IT specialists and customer projects are exciting, and do you want to work in a dynamic operation organization in rapid development? Then you might be our new Senior Delivery Manager/Head of Delivery. 

KMD is an attractive workplace with more than 3,500 employees as our most important resource. Together with our customers all over the country, we strive for digitalizing of Denmark. Our IT experts and business specialists are the country’s leading in turning complex processes into simple and effective IT solutions, which makes life easier for you and your neighbor. We have developed, and are currently operating, over 400 IT systems, and we have the ambition to become the preferred public and private market supplier – an ambition you can help realizing.

About the position 

As Head of Delivery you will be responsible for deliveries to one or more customers in KMD Technology & Security Services (TSS). In cooperation with colleagues and customers you must ensure stable operation and effective communication on all levels. Therefore, your communication and collaboration skills are of absolute importance, as well as your ability to ensure customer focus and teamwork across the organization.

We are the warranty for securing the highest quality of deliveries to our customers in a municipal, state, and commercial private market.

You will be a part of a matrix organization with a dynamic and involved delivery team, where you will have daily sparring regarding deliveries to customers. You will also be part of a competence group with focus on the Delivery Management discipline across delivery units.

You will be the focal point for all deliveries for a specific customer and/or solution.

Your responsibilities:

  • Securing stable operation as well as effective communication on all levels - for customers and colleagues
  • Stakeholder Management between TSS and key customers
  • Responsible for cost and economy between TSS and key customers
  • Responsible for strategic and tactical initiatives between TSS and key customers 
  • Project management of smaller projects
  • Overall responsible for operation and stability
  • Participation in Commercial activities and securing add-on sales on assigned customers

KMD TSS acts as a foundation for all of KMD’s strategic business units and our Software Centre of Excellence, that delivers services and solutions to public authorities as well as private companies in Denmark and abroad. TSS is running 24 hours a day, 365 days a year, and we play a key part in securing that KMD delivers a stable operation for our customers. TSS also sustain our customers’ need for operation, development, and innovation in the application environment.

In TSS we are strongly connected in terms of processes, tools, and skilled colleagues – all a part of our DNA. TSS often seek to be on the cutting edge regarding new technologies – we are currently in an exciting phase of growth. If you see yourself in this position, you might be the new member of our team that work dedicated together towards the common goal – to support KMD’s business in the best possible way.

About you

We expect you to have a higher education of relevance as well as being ambitious. You have a desire to grow within a large IT organization.

You have a broad generalist knowledge of IT and operations disciplines. An ITIL 4 certification is a plus.

You have deep experience with Project Management disciplines. A Prince 2 Practitioner is also a plus.

You have a Commercial business mindset and are motivated by cross collaboration to get things done. You have a background within IT or Management with at least five years of experience in managing large and complex IT deliveries.

You understand the business needs of both customers as well as technicians and you have practical experience with IT management.

Furthermore, you can take charge of controlling a process both internally and externally. You must have strong communication skills, both written and spoken, in Danish and English, and you should be able to exploit this to build strong relations regarding deliveries – no matter position or role.

You are a committed person with a huge drive to make a difference.

Love it. Live it.

KMD is Denmark’s largest software company and a leading supplier of mission-critical software, solutions and IT services primarily to Denmark’s public sector and with a growing footprint in the private sector. We aspire to be the preferred Nordic provider of business-critical software solutions within the public and financial sectors. Do you wish to use your knowledge in a Danish company in growth, with strong international relations? Then, we would like you to join our team.

Want to know more?

We are continuously calling candidates in for interview, so send your application as soon as possible. If you have any questions, feel free to contact Customer Delivery Director, Lasse Granly at +45 42 92 58 08. 

Gem job

Publiceret: 19. november 2019


Location Ballerup