Are you passionate about IT support and customer service? Do you have a proactive and positive approach when facing IT challenges?
Bunker Holding Group offers an exciting position as IT Supporter in our service desk, supporting our more than 600 users around the world. You will be based at our HQ in Middelfart and you will be part of the Service Desk Team together with 6 competent and committed colleagues who all strive to provide the best possible support to our end-users.
Your role covers different aspects within IT support and takes lead on more complex tasks. Your daily work as our IT Supporter will include:
- user support through phone, ticket system (fresh service), and personal face to face communication
- communication with external specialists concerning servers and SQL related tasks
- handling all reported incidents relating to our environment e.g. our Dynamics Navision and CRM, BI, Electronic archive, Office 365 and other cloud-based programs
- handling service requests e.g. hardware purchase, user access, new apps
- troubleshoot and elevate issues to our partners
- software and hardware installations (including mobile phones)
- handling user administration
- onsite hardware setup and user training
A serviced minded and structured communicator with a flair for IT technology
You will become a part of a growing team who is handling both 1st and 2nd level support which also include service requests and incidents. It is important that you are a team player who takes responsibility for your own performance as well as your team’s. We expect you to be curious and eager to learn more about our systems and new technology.
You know how to deliver excellent service to our users. In addition, you can communicate and teach our users about best practice and can handle stressful situations with a calm and controlled approach. Furthermore, you have a relevant educational background combined with more than 5 years of experience within IT support. Finally, you speak Danish and English at a professional level.
Make a difference and explore and support our colleagues worldwide
We offer a challenging job, working with skilled professional colleagues in many different locations around the world. You will have the opportunity to build a strong professional network and you are committed and have a great sense of responsibility to succeed in the job. We invest in the professional development of our employees, offers an attractive salary package, and a positive work environment in constant progression.
The service desk is developing at a fast pace and the position offers an opportunity to grow and develop ongoing knowledge. The success for you and the team is end-user priority and case handling at high professional level regardless of the complexity of the issue.
We look forward to receiving your application. We read the applications and conduct interviews continually. Therefore, we recommend you apply as soon as possible. Do not hesitate to contact IT Support Team Lead Mette Thrane Pedersen on +45 88 38 00 94, if you have specific questions about the position.