Technical Support Engineer
- to International Support in fast growing Software as a Service Company.
On behalf of our client Printix, we are looking for an experienced and analytical Technical Support Engineer who has a great interest in being part of a unique growth journey. This position is very important for the continuous growth of the company as they regard highly professional technical support & quality as one of their main competitive factors.
Printix in Herlev develops a unique SaaS based Cloud Print Management Platform with lots of interesting features. Using this platform, companies can eliminate print servers and the management of print infrastructure is moved to the cloud. Printix have come a long way going global, they grew 450 % in 2019 and expands rapidly every day.
Your key responsibilities
Your day-to-day tasks will consist of delivering technical support to customers and partners worldwide. You will be communicating with system administrators, IT consultants, IT supporters and other highly technical colleagues.
You will help System managers from the customers and partners' IT department when they request assistance to utilize the platform's capabilities. They may need help onboarding Printix, have print driver issues, configuration challenges, or they may experience a bug in the product.
Debugging, troubleshooting, reproducin and testing customer's scenarios will challenge you every day. You work end-to-end with the issues from isolating an error at the customer, reproduce it yourself, collaborate with the development team to fix it, test it again and report back to the customer that the feature is now working properly. Printix runs continous deployment and continuous delivery, so these steps may all happen on the same day.
It is of extreme importance that you are able to digest the customer feedback and deliver it as input to the product owner and management tea. It will be a great inspiration to constantly improve the product. You will also help the customer by producing video guides and other helpful material.
Your professional skills
- Technical education and at least three years of experience with 2nd or 3rd level international support. You might also have experience from a QA team.
- Familiar with the Microsoft platform, log-files, troubleshooting and testing.
- Good basic knowledge about network, subnets, IP-addresses, firewalls etc.
- Knowledge about print servers and print driver would be an advantage.
- At Printix they use Zendesk as support system which you might know already.
Most support cases are communicated in writing via the support system. Online web-sessions are also frequent when shared screen sessions are necessary to troubleshoot successfully.
Your English language skills are fluent.
You as a person
Printix expects you to be passionate about giving great support and have great analytical skills. Perseverance is key in your troubleshooting and testing tasks, and you hold very high quality standards.
You are a skilled communicator and enjoy working closely with other people. The art of team work and cooperation with your colleagues across departments is crucial to this position.
It is important that you are good at organizing and prioritizing your work. It is an advantage if you are interested in solving problems and you enjoy seeing the result of your work and have satisfied customers.
Even though you are a tech-wiz and even though almost all of your customer communication are in writing, you really are a people person. You are curious of nature and it just makes your day to have engaged with people around the globe.
The company offers
Printix has a flat structure and offer all employees the possibility to participate and to be heard. You will have freedom and flexibility. If you are committed, there are several opportunities for development.
Printix offers a competitive salary and you will also benefit from pension scheme including health insurance, a great lunch, free parking, free breakfast on Fridays and other social activities.
More about Printix
Printix is the brainchild of five successful IT entrepreneurs including several former co-founders of SafeCom, a global print management software company. Their common ground is a passion for Software as a Service, a good humor, a friendly approach to life in general and a strong belief that things can and will get much better. They explore and utilize the opportunities that new technology offers and apply focus, common sense and execution to get the job done.
Today, Printix.net ApS employs 15 people with headquarters in Herlev close to Copenhagen, and a sales office in Germany and Australia. They have several hundred partners and now 1,000 customers all over the world. Please check www.printix.net.
Please do not hesitate to send your CV and a short application. Bloom is continuously evaluating incoming applications.