Live Service Specialist, Digital Operations
During 2020, we will build a world-class digital team of thinkers, makers and doers in our Copenhagen headquarter. And we want you to bring your expertise, knowledge, ideas, entrepreneurial spirit and experience to make a significant impact, and help build and shape this with us from an early stage!
Job description and areas of responsibility:
Our Digital Hub will be responsible for designing, delivering and operating digital products and experiences for Pandora’s global business (online and in-store), in order to deliver a genuinely connected experience. As part of this, Digital Operations is responsible for ensuring the effective operation of our digital platforms and operational processes, as well as managing change, so that we may better serve our customers.
As Live Service Specialist, you will actively monitor our business and technical operations. You will work with teams across the business to sense, prevent, mitigate and when required react and manager customer and business-impacting issues.
- Management of the “Command Centre”; the nerve centre of our global digital operations.
- Ensure appropriate monitoring, reporting and alerting is in place across our operational and technical landscape
- Incident management – lead business-related incidents and supporting IT support team for IT managed cases
- Seek to prevent technical and operational issues that cause customer and business impact through proactive planning and training with other teams/functions
- On-call responsibility on a rotational basis
Your new team:
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. We are a team, who work closely together, help each other out and offer the flexibility and freedom needed to allow you to focus on solving our customers’ problems. Furthermore, we are committed to grow, develop and give back to the Copenhagen digital community by supporting events, sharing our expertise and encouraging our people to be active participants.
As Live Service Specialist, you will report directly to the Digital Operations Manager.
What is needed to succeed:
To succeed in this role, we imagine that you have and can demonstrate:
- Minimum 3 years of experience working in Digital and/or IT Operations
- Experience working in a global matrix organisation
- Fluent English – other European languages are considered a bonus
Something about you:
You might be the person we are looking for if you have excellent communication skills and the ability to collaborate cross-functionally with key internal stakeholders. Your problem-solving skills are strong and you can keep calm and maintain the overview when working under pressure.
Application deadline: June 10, 2020
Expected start date: As soon as possible
This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel approximately 10 days a year.
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however, if you have more questions regarding the position, please contact:
Recruiter, Global Office HR
+44 797378 7498
If you see yourself in the position and would like to become a part of Pandora’s future, then please apply via Apply here. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).