SFCC Specialist, Digital Operations
Are you an expert in Salesforce Commerce Cloud? And do you want to be a part of the world’s leading jewellery company while using your strong technical, analytical and communication skills If yes, then we have an exciting opportunity for you!
Subject matter expert in Salesforce Commerce Cloud Business Manager
Pandora is on an exciting journey, and during 2020 we will build a world-class digital team to ensure digital is at the heart of our business. We are building a diverse team of thinkers, makers and doers in our new Global Digital Hub. In our Digital Operations team, we are looking for a talented SFCC Specialist to be a subject matter expert in Salesforce Commerce Cloud Business Manager.
You will be the first point of contact for the Pandora eCommerce teams across all global regions to provide Business Manager support and will provide training and create relevant documentation to be shared with local teams. Further to this, you will work closely with global product development teams to ensure that the platform is fully exploited to deliver exceptional results to our customers at all times.
Furthermore, you will:
- Collaborate with global product development teams to ensure that new features are activated quickly and in line with best practice
- Manage storefront category creation and assignment, ensuring timely creation of all storefront catalogues
- Manage attribute creation and assignment along with replications
- Ensure Quality Assurance of all local configurations and promotions
- Report and track all relevant KPIs, such as Search & Recommendations as well as training delivered and their outcomes
Team player with strong technical and analytical skills
You might be the person we are looking for if you can collaborate cross-functionally with different key stakeholders, both internal and external. Your technical and analytical skills are strong, and you thrive in a solution-oriented environment. Furthermore, you are a problem solver and you have excellent communication skills that you easily put into use whenever it is required.
Also, we hope to see that you have and can demonstrate:
- Minimum 2 years' experience working with Salesforce Commerce Cloud Business Manager
- Minimum 1 year of experience with creating and delivering training documentation
- A strong toolbox obtained through similar roles in other global matrix organisations
- Fluent English – and if you speak other European languages, it is considered a bonus
Your new team
Our Global Digital Hub will be responsible for designing, delivering and operating digital products and experiences for Pandora’s global business, both online and in-store, to deliver a genuinely connected experience. Digital Operations will specifically be responsible for ensuring the effective operation of Pandora’s digital platforms and operational processes, as well as managing change, so that we may better serve our customers.
You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people, reporting to the Digital Merchandising & Optimisation Manager. We value flexibility and an informal working atmosphere, where you are trusted to deliver and focus on outcomes, outputs and value.
Did we get your attention
We hope you got all your questions answered and feel confident applying for this position, however, if you have more questions regarding the position, please contact:
Recruiter, Global Office HR
+44 797378 7498
If you see yourself in the position and would like to become a part of Pandora’s future then please apply via "Apply here". We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019.