Senior Manager for CRM IT Applications
Customers are at the heart of everything we do at DSV Panalpina. We move freight for thousands of companies every day, from small, family-run businesses to large global corporations. Our CRM applications are one of the keys to managing our relationships with these companies. We are looking for an experienced Senior Manager to take responsibility for the department developing and operating these applications.
Head of our IT CRM department
As Senior Manager for CRM applications, part of Global IT Commercial Applications & Integrations IT, you will lead Team Leads in a department consisting of +14 colleagues, primarily based in Warsaw and Lisbon.
You will focus on developing the strategy for your area and continue the effort to build and develop the department ensuring the right focus and strong teams now and in the future.
As part of the management team in Commercial Applications & Integrations IT, you will furthermore play an active role in developing and delivering on the IT strategy for the organisation.
Take on full responsibility for our CRM applications
You will be fully responsible and accountable for the strategy and delivery of our CRM and associated cloud applications. This requires you to lead, motivate, and ensure structure and planning, as well as ensuring close collaboration with stakeholders in the business and across Global IT.
This includes responsibilities such as:
- Proactively leading your teams to ensure stable, secure and scalable applications
- Draw up road maps in close collaboration with your stakeholders in the business
- Ensure that projects are delivered within the agreed scope
- Manage your stakeholders
- Create the vision and set the direction for the development and support together with your stakeholders as well as focusing on the optimal adaptation of our CRM system to fit business needs
- Manage the vendor and other third parties involved in the development and delivery of the applications
Experienced leader with a well-equipped IT toolbox
To succeed in the role, you excel at making decisions and set a direction. With your proactive mindset and visionary approach, you explore possibilities and create the structure needed to reach your goals.
You manage your stakeholders with ease and ensure good collaboration across the organisation.
We emphasise that:
- you bring solid line management experience leading both on-site and remote teams
- you have solid experience with stakeholder management
- you have IT management experience from a large multinational organisation, preferably covering application support, development, and architecture
- you bring a strong functional understanding of MS CRM Dynamics and preferably other CRM tools
- you communicate fluently in written and verbal English
- you have a degree in computer science, engineering, IT, business management.
Want to know more and apply?
We look forward to receiving your application as soon as possible via the link.
If you have any questions about the position, you are welcome to call Anders Jelsig, Senior Director Commercial Applications & Integrations IT, at +45 61 94 46 38.
DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com