Requi­re­ment Analyst for IT Service Ma­na­ge­ment

Would you like to dive into our global service desk platform Cherwell and help your colleagues across DSV to work smarter – every day?

At DSV, you will step into a business-critical role in implementing solutions that match the needs of our business. Working with us, you will get 55,000 colleagues in 80 countries all over the world. Want to join our global family?

Join our Cherwell Team

You will become part of our Cherwell team and work alongside our 5 developers and release & test manager. Your team is based across Europe, from Poland and Portugal to Denmark, and you will work from our HQ in Hedehusene, together with our manager.

We are responsible for providing the best possible digital setup for DSV – and a workplace that is completely hassle-free and updated. And with Cherwell, we can support process customisation that allows departments to tailor the solution according to their native workflow processes.

“Whether our employees across DSV need a new computer, a digital framework for recruitment or new canteen leverages, we create the self-service platform behind, that makes it all happen,” explains Heidi Bagh, Manager, Cherwell Team.

Bridge the gap between internal customers and developers

You will become responsible for finding and implementing solutions that match the needs of IT and the business. During the analysis phase of a development project, you will facilitate internal customer meetings to understand needs, products and services – and in that way create efficiency and add value to our business.

As such, you will have the end-to-end responsibility for the processes – from user requirements, delivery, and documentation to maintenance and securing clear roles and responsibilities.

More specifically, you will:

  • Partake in our daily scrum meetings at 9.00
  • Facilitate and partake in stakeholder meetings, and you balance requirements with what is technically feasible and financially and functionally reasonable
  • Create detailed requirements, workflows and forms with the customer, so it reflects their needs
  • Hand over the tasks to our developers

Develop your skills

You will be part of a dynamic and informal environment, where people speak their minds. Moreover, we help each other succeed in daily tasks, and there is always someone to ask for help when you need it.

Our DSV Academy will give you access to knowledge and training which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

Strong communicator with an interest in ITSM

You are a skilled communicator, who knows how to make technical topics easy to understand for our customers just as you know how to explain needs and requirements to our developers. Moreover, you:

  • Bring strong stakeholder management skills
  • Have experience documenting requirements and making specifications
  • Enjoy talking to internal customers to clarify needs – and you know how to challenge them when needed
  • Speak and write English effortlessly

If you bring experience within ITSM, ITIL, Scrum, Kanban, Jira or similar it is an advantage, but not a requirement.

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Manager Heidi Bagh on +45 61 94 47 48. 

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


Gem job

Publiceret: 15. september 2020


Location Hedehusene