IT-Supporter – For helping safe lives

Are you passionate about providing consistent and excellent support? Are you interested in being a part of a team delivering first-class IT support?  We are looking for a permanent full-time IT supporter in Laerdal Copenhagen!

The Company

Laerdal Medical is a world-leading provider of medical and educational products, helping doctors and nurses worldwide save lives. Laerdal is highly respected for its products, and more than a million healthcare providers use our digital learning solutions each year.

Laerdal Copenhagen is the center of excellence for Laerdal's digital learning solutions. With a unique mix of talents - ranging from medical doctors and user experience designers to software engineers and talents from the video game industry - we work with international partners to deliver cutting edge digital learning solutions that help save lives.

Laerdal Copenhagen offers a collaborative and dynamic workplace characterized by a can-do attitude, an appreciation of diversity, flexible working conditions, and a casual atmosphere in an old warehouse in the centre of Copenhagen. You can get a feel in this Recruitment video.

The Job

As an IT supporter at Laerdal, you will work in a small team, with close colleagues and be responsible for:

  • Operating the Asset Management System and all warranty-related support cases.
  • Operating the frontline support
  • All Mac computers in Laerdal Copenhagen
  • The physical access security system at the LCPH site.
  • All meeting rooms are running and are equipped accordingly

The job entails

You will be an essential member of the technical support team in LCPH – solving support tickets together with the rest of the team – working as a first-level supporter securing:

  • Daily response to all new tickets and ensure that they are processed according to given deadlines.
  • Second level support tickets are handed over to the right resources.
  • Daily follow up on all tickets to ensure momentum
  • Daily follow up on the IT department's Team channels
  • In cooperation with the rest of the support team, ensure Workstation/laptop operation, maintenance, deployment, including lifecycle management.

The ideal candidate – you have:

  • A Bachelor Degree or equivalent, preferably in fields relevant to a computer technician.
  • Preferably have a minimum of three years of experience working as an IT supporter.
  • Have an interest in and flair for debugging on OSX and Windows OS.
  • Experience with help desk systems  
  • Experience with computer network basics.
  • Have experience with Windows and Office 365.
  • Might have experience with 365 admin tools
  • Might have experience with Cisco appliances.
  • Might have some experience with virtual servers and desktops
  • Might familiar with agile project methods

Personal qualities - you:

  • Are self-motivated and responsible for organizing your time.
  • Have a great deal of drive, strong commitment and a good sense of humour.
  • Are service-minded towards the colleagues that need your help and expertise
  • Have good communication skills and proficient in English, both spoken and written.
  • Have EU work experience and a Danish work & resident permit.

Application details

Laerdal offers competitive and flexible working conditions.  If you have questions related to the position, please contact IT-department team manager

We will be reviewing applications and setting up interviews on an ongoing basis.

Start date: As soon as possible.

Application with CV and portfolio via "Apply online".

Gem job

Laerdal Copenhagen A/S
Publiceret: 3. juni 2021


Location Copenhagen