Director, Process Ma­na­ge­ment, Global IT

Job Req Number: 39917 
Time Type:

Would you like to lead a team of 14 experienced process analysts, process architects and ITSM developers within a large, global and complex IT set-up in a company that keeps expanding?

“As part of our strategy, we have an active acquisition approach– with your team, you’ll play a large role in connecting our business as your team matures and align global processes across Global IT,” says Ann Christensen, Senior Director, IT Organisation, Process & Data Governance.

Leading Enterprise Process Management in a brand new team

Within our large IT Organisation, Process & Master Data Governance in Hedehusene, you will find your new team, Process Management. Your team has 2 sub-teams, one consisting of process experts within ITSM (with 1 team lead) and one consisting of process professionals. Combined, the 2 teams are responsible for acting as consultants and preferred partners to the global IT organisation on all process-related matters as well as configuring our ITSM platform. 

We are embarking on a journey to transition, implement and operating with an increasingly scalable ITSM solution with an enterprise approach as the guiding principle. This requires a re-implementation of ITSM tool which will be accompanied with process redesign. The journey requires a strong strategic approach to process improvement and ITSM which will be led by you. 

As this is a new function within DSV, we are still defining our path and ways of working. It gives us a great sense of entrepreneurial spirit, and we are excited to have you on board to hear your ideas on how to build a state-of-the-art internal consultancy function. Also, you will be part of our management team of 4, allowing you to always bounce ideas off close colleagues.

Mature the DSV processes within global IT

The aim of your new role is to mature the global IT processes to ensure a stable and effective operation. In a large IT organisation with high complexity, this will call for your analytical powers in order to deliver a clear road map and establish a strong and professional internal process consultancy service.

Together with your team, you will be the change agent in our local and global initiatives and the trusted partner when it comes to analysis and implementation of global processes. Thus, leading your team, you will continuously contribute to professionalizing the way we work – both internally in the team and in Global IT – as you:

  • Set the strategy, communicate it clearly to colleagues and execute on it
  • Deliver a strong and ambitious road map for process improvement and re-implementation of the global ITSM tool
  • Engage with stakeholders across Global IT to earn your mandate
  • Take the technical ownership of the ITSM platform (Cherwell), including service contracts, etc. 

Confident Manager with solid IT process implementation experience 

First and foremost, we are looking for a strong manager and a great colleague who can motivate team members and understand how to engage with stakeholders to provide the best service. Being outgoing and a great communicator, you know how to establish yourself and your team in the organization to conceptualize your services and make them transparent. Moreover, you:

Have a master’s degree within business administration, computer science or similar

  • Bring management experience from a large-scale international IT organisation or a leading consultancy company 
  • Have solid experience implementing processes in complex IT organizations
  • Have strong conceptual experience working with processes, methods and polices
  • Bring a general and broad insight to more operational areas in IT, specifically within IT governance
  • Speak and write English fluently – Danish is not a prerequisite

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Ann Christensen, Senior Director, IT Organisation, Process & Data Governance, on +45 41 96 56 41.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them. 

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


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