IT Solution Architect

Are you ready to unfold your technical expertise as you become our new IT service management specialist?

At DSV, you will be a welcome addition to our dedicated – and very social – development team, where you and your colleagues will share a very varied workday. 

We are embarking on an exciting journey to transition, implement and operate with an increasingly scalable ITSM solution with an enterprise approach as the guiding principle. This requires a re-implementation of our ITSM tool, which will be accompanied with a full process redesign – and this is where you come in.

Welcome to our ITSM Development team

Your new team – ITSM Development – is based at the DSV HQ in Hedehusene, and we are responsible for our Cherwell ITSM application. We are an international team, currently consisting of 5 developers, 1 requirement analyst and 1 operational delivery manager. 

Our team collaborate across locations in Denmark, Portugal, and Poland to ensure that our Service Desk has the best possible service management tool available. And though we are located at different locations, you will quickly feel our heartfelt team spirit, as we know each other well and work closely together.

“We’re good at onboarding, if we might say so ourselves, and we excel at knowledge sharing, so there will be plenty of opportunity for you to be properly introduced to the tasks, tools and the team. We can’t wait to meet you,” says ITSM Development Manager Heidi Bagh.

Develop new functionalities in our ITSM tool

As our new solution architect, you will be responsible for designing and developing new functionalities to our existing ITSM tool, as well as assisting with the maintenance. Doing so, you will receive thorough training regarding our ITSM tool and processes, ensuring that you are ready to become our technical specialist.

Stepping into a dynamic and agile work environment, you will be working in sprints as you tackle different development tasks. 

You will also partake in the creation of problem-solving procedures, and you will:

  • Assist with root cause analysis and help create technical documentation
  • Implement new integrations regarding optimisation of e.g. our service desk
  • Take part in ITSM extension projects
  • Participate in meetings with our users to understand needs, products and services 
  • Create detailed technical requirements including workflows and forms – and work with users to ensure these reflect their needs

Technical architect with solid analytical skills and a proactive approach

You are a natural at stakeholder management and a skilled communicator, as you reach out to colleagues within the team as well as users, asking the right questions, seeking knowledge and ensuring that the user needs are met.

Also, we imagine that you have:

  • Knowledge of working with ITSM tools such as BMC Remedy, Service Now and/or Cherwell/Ivanti ITSM, and if you have experience with implementing ITIL processes, it is a plus
  • Experience working in an agile environment, e.g. with Scrum or Kanban
  • Know your way around MS SQL database
  • Basic programming skills, such as Java, .NET or other scripting languages
  • Speak and write English fluently

Want to know more and apply? 

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call ITSM Development Manager Heidi Bagh on +45 61 94 47 48.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them. 

We look forward to hearing from you!

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


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