Incident Manager/System Analyst to the new e-banking and sales platform NEoS
Image all your finances in one place. This is the vision of the new e-banking and sales platform NEoS. This solution is designed to meet end-customers' needs for financial self-service and to help SDC-affiliated banks optimize their web interaction with existing and new customer groups.
We are about to roll out the entire platform and are setting up a strong team to make this happen. One of the critical roles is the role of Incident manager/System Analyst. This is where you enter the picture.
Managing excellent service for future Nordic online banking solutions.
The role naturally comes with responsibility for designing and optimizing efficient processes around incident management and other end-client related services. Additional responsibilities like technical administration of client solutions and platforms will also become part of daily activities.
Ambitions are high and you will work with talented and motivated colleagues in a creative yet focused atmosphere, where the tone of the conversation is informal and relaxed. You will work out of the Ballerup office with close collaboration to +20 colleagues in both Poland and Denmark.
Oversee incidents and restore normal operations as quickly as possible
Your daily focus is incoming incidents on various products in our online banking system portfolio, analyzing issues using monitoring and logging tools, finding root causes of issues, and dispatching and dispatching to responsible development teams and ensuring efficient delivery according to priority and SLAs – all while keeping a close communication loop with the client banks.
Resolving issues for the clients through designing and optimizing internal processes leading to frictionless service is what you get your energy from – as well as close co-operation with both internal and external partners and acting as an ambassador for our department.
Solid experience in Incident management area
Previous experience from a similar position is required and its a plus if you have been working with systems in banking domain and know how ServiceNow is working. You have a good understanding of the ITIL framework, and you are preferably ITIL certified. Advanced Excel knowledge and previous experience with data analysis is a plus.
You should be confident in communicating with both colleagues and customers.
As a person you can make yourself heard, understood, and respected by colleagues. You excel in your ability to push for implementation, while maintaining a good relationship with many stakeholders.
An analytical mindset and a structured approach combined with a high sense of urgency are crucial skills to be a success in the position.
You must be fluent in Danish and English and have a good understanding of Norwegian and Swedish.
Application and contact information
Should you wish to know more about the position, you are welcome to contact Department Manager Thomas Santa Antonsen on mobile +45 51 90 96 79 or firstname.lastname@example.org or Teamlead Aleksander Rajnovic on email@example.com.
We are also looking for best-in-class testers, a frontend Tech Lead and a Product Manager for this amazing NEoS Project. Spread the word – find the open positions here https://www.sdc.dk/Job/Ledige-stillinger.
It all started back in 1963, when a series of small savings banks went hand in hand with a dream of economies of scale and electronic bookkeeping. That dream still drives us. Today, we are 100+ both small and large banks from all over the Nordic region, who are part of the community, because shared solutions make us stronger.
We are over 700 colleagues in Ballerup and Warsaw, who work together every day to deliver a good banking experience to the users of 100+ Scandinavian banks. Many of our solutions are developed jointly for all customers - some for a small group. Common to them is that we want to maximize the customers’ benefit from the solutions and minimize the risk of not meeting the customers' needs.
The future demands more of SDC. The banks are working to adapt to the needs of the market, at the same time they are being met with increasing demands for regulation and efficiency. SDC works hard to be at the forefront of the customers’ needs and continue to be the preferred provider of solutions to Scandinavian banks.
SDCs mission is to offer small and medium sized Nordic banks efficient, user-friendly and open systems via a balanced mix between self-development and collaboration with the best partners in the market.
Application Deadline: 12/12 2021.