Senior Manager for the Global IT Mo­ni­tor­ing Team


Job Req Number: 49747 
Time Type: Full Time

Join us to apply your knowledge about IT monitoring and take on this exciting and challenging leadership position. You will be part of setting the direction for where we will be taking our monitoring journey in the future based on a strong collaboration with our stakeholders such as our Security Operations Center, the core infrastructure teams, Service Desk and the Enterprise Architects.   

Join Global IT

In your role as Senior Manager, you will have the functional and people management responsibility for the newly established Global IT Monitoring team. 

Lead, motivate and engage a team of specialists

As Manager, you will be a strong technical leader with responsibility for operations, and maintenance of our Global Monitoring offering and the underlying infrastructure. Making sure that our business offerings are performing to the expected service levels. Strong collaboration with service owners from all IT departments to ensure the best possible transparency and timely response to alerts/findings.

Your will lead a global team located in Denmark, Poland, France, and the Philippines

Our strategy is to deliver a standardized and stable IT monitoring overview and response across multiple layers. Through that enable stable and performing IT offerings towards the business with a high degree of proactiveness.

Your responsibilities include:

  • System ownership of the Global Monitoring Platform
  • Managing key stakeholders across both IT infrastructure and business application areas
  • Defining and aligning the strategy within own area of responsibility
  • Act as the "Gate Keeper" to facilitate all incoming work and delivery requests including projects
  • Lead, motivate and structure tasks for your team to ensure stable operations
  • Handle personnel related processes, such as employee development, recruitment, and team performance.
  • Ensure adherence to DSV policies and procedures.

You will be a part of the management team in End User Services within Global IT.  

Skilled Senior Manager within the IT Monitoring Team  

With your great understanding of operating and managing large and complex monitoring installation, you use your strong people skills, when setting the direction and creating engagement and motivation.

Your background:

  • You have a documented 3+ years of management experience.
  • You have 5+ years of professional experience within the technical area.
  • You must be skilled at collaborating with and managing stakeholders, as there will be a great deal of contact with other functional areas within IT and the business.
  • You can interpret technical requirements and present it to a non-technical audience.
  • You communicate effortlessly in English – both in speech and writing.
  • You have an excellent customer mind-set.
  • You have IT Monitoring or similar experience or knowledge.
  • You can travel approx. 5-10 days a year.
  • Good PowerPoint and general MS office skills.

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Senior Director, Anders Aagaard +45 20 95 74 42.

We look forward to receiving your application via the link. We will process the applications as we receive them.

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com.

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