Te­ch­ni­cal­ly minded Incident Manager

Image all your finances in one place. This is the vision of the new e-banking and sales platform NEoS. This solution is designed to meet end-customers' needs for financial self-service and to help SDC-affiliated banks optimize their web interaction with existing and new customer groups.

We are about to roll out the entire platform and are setting up a strong team to make this happen. A critical role is the one of technically minded incident manager.

Managing excellent service for future Nordic online banking solutions.

The role comes with responsibility for designing and optimizing efficient processes around incident management and other end-client related services. Additional responsibilities like technical administration of client solutions and platforms will also become part of daily activities.

Ambitions are high and you will work with talented and motivated colleagues in a creative yet focused atmosphere, where the tone of the conversation is informal and relaxed. You will work out of the Ballerup office with close collaboration to +20 colleagues in both Poland and Denmark.

Oversee incidents and restore normal operations as quickly as possible

Your daily focus is incoming incidents on various products in our online banking system portfolio, analyzing issues using monitoring and logging tools, finding root causes of issues, and dispatching and dispatching to responsible development teams and ensuring efficient delivery according to priority and SLAs – all while keeping a close communication loop with the client banks.

Resolving issues for the clients through designing and optimizing internal processes leading to frictionless service is what you get your energy from – as well as close co-operation with both internal and external partners and acting as an ambassador for our department.

Solid experience in Incident management area

Previous experience from a similar position is required and it’s a plus if you have been working with systems in banking domain and know how ServiceNow is working. You have a good understanding of the ITIL framework, and you are preferably ITIL certified. Advanced Excel knowledge and previous experience with data analysis is a plus.

You should be confident in communicating with both colleagues and customers.

As a person you can make yourself heard, understood, and respected by colleagues. You excel in your ability to push for implementation, while maintaining a good relationship with many stakeholders.

An analytical mindset and a structured approach combined with a high sense of urgency are crucial skills to be a success in the position.

You must be fluent in Danish and English and have a good understanding of Norwegian and Swedish.

Application and contact information

Should you wish to know more about the position, you are welcome to contact Department Manager Thomas Santa Antonsen on mobile +4551909679 or tsa@sdc.dk or Teamlead Aleksander Rajnovic on alra@sdc.dk.

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