Product Owner to Orifarms ITSM platform – Service-Now

… A key person in raising the maturity of our existing ITSM solution and to drive continuous improvement.

We are on the lookout for our new ITSM platform Product Owner who is capable of staying up to date with new features and functionality and has strong interpersonal skills.

Can you leverage best and industry practices with an innovative flavor?

The Service-Now product owner role will include partnering with the business stakeholders to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. In this role, you will have several responsibilities ranging from supporting the business to driving development, testing, training, support and launch plans to deliver a quality product, with user adoption and acceptance. And for IT to be able to track and report service deliveries based on detailed KPI’s.

Additionally, your primary tasks will include:

  • Platform ownership
  • Facilitate continuous improvement and development of the platform using external technical implementors
  • Facilitate and prioritize changes executed within the ITSM platform.
  • Review and prioritize and approve change requests e.g. enhancements, fixes, upgrades in close collaboration with developer

A great communicator with the capacity to cooperate across functions

Most important to succeed in this role is that you are motivated to drive the process of the ITSM platform. You possess great time-management skills and a natural sense for documentation, while you also hold skills to effectively analyze and solve problems.. Furthermore, it is a strong advantage if you are experienced within configuration, administration, and facilitating continuous improvement within an Enterprise ITSM Platform (preferably Service-Now or similar) as well as working knowledge of ITMS components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and/or other modules. This not as developer but as owner and facilitator, so good project skills and a good understanding of how and ITSM platform can add value to the business as well as IT.

Furthermore, we imagine you to:

  • Be familiar with the ITIL framework
  • Have the ability to bridge between changes to the platform and external technical implementors.
  • Hold strong interpersonal skills and the ability to establish and maintain effective working relationships with colleagues, vendors, and stakeholders.
  • Possess strong written and verbal communication in Danish and English (English being the corporate language)
  • Be commercially minded

IT Operations and Platforms - Who are we?

Our core job is to keep existing services available to the business. This in accordance with defined service level agreements. We operate the Orifarm infrastructure from hardware to application layer, and from sites to cloud. In a virtualized Microsoft environment. You will assume the role as product owner of our ITSM platform (Service-Now) which for us is a strategic tool, and is vital for us to deliver IT services to the business. You will be in a standalone team referring to the manager of IT Operations and Platforms. Initially the function will make use of currently onboarded external consultants. They will execute on the technical part, facilitated by you based on to-be roadmaps.

Stakeholder management will be with your direct manager, the business and other primary stakeholders in IT e.g. helpdesk, compliance, governance, our architecture layer and process owners.

With us, tone is open, honest and direct, and humour is definitely an integrated part. Happiness is a way of travel – not a destination!

About Orifarm

Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. In Orifarm, we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision, we create access to affordable high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way, we always act responsibly and constantly with our customers in the center of our attention. And everything we do is driven by our sole purpose:

For as many as possible, as healthy a day as possible.

Our history goes back to 1994 where Orifarm was founded in Denmark by Hans and Birgitte Bøgh-Sørensen. Since then, Orifarm has grown from a small nine-person company into an international company operating globally in 13 countries. Today, Orifarm is Europe's largest parallel importer of pharmaceuticals and Denmark's largest supplier of pharmaceuticals with more than 2,200 employees.

We operate within seven different business areas: Over the Counter (OTC), Consumer Healthcare, Generics, Promotional Rx, Unlicensed Medicines, Parallel Import and Clinical Trials Supplies (CTS). Further, we focus heavily on new business opportunities and synergistic M&A to expand our offerings

We offer

At Orifarm, we know our growth comes from the growth of our employees. We are an ambitious organization with an entrepreneurial culture, and we celebrate can-do attitudes, smarts and hearts. Our secret to success? Valuing how different skillsets join forces to make our journey happen. Whether you play a direct or an indirect part of fulfilling our purpose, you get to contribute and use your skills, personal as well as professional. Indeed, at Orifarm your personal growth journey is shaped only by your contribution towards making healthy days for as many as possible.

We regard our feedback culture as a fundamental element in the individual employee’s opportunities for learning and development. And when we have good results, every employee, including student workers, are a part of our bonus scheme.

Job Location

Your primary place of work is at our HQ in Odense. In our offices we value the flexibility of working from home when tasks allow it.

Need further information?

If you need further information about the job, please contact Martin Hjerrild Kjær Emanuelsen at

We are often looking for new employees to help us grow and therefore, we may have other interesting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities:

Application deadline: As soon as possible.

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Gem job

Publiceret: 14. oktober 2022


Location Odense