Digital Adoption Specialist
ITIL - IT Service Management
Job Req Number: 57863
Rapid growth, regular large acquisitions and organisation-wide digital transformations. Things are moving and changing here at DSV. With that comes great challenges and equally great opportunities to do things differently.
Looking for a challenge and the chance to shape how digital adoption is done in a global fast-paced setting? This is the place to do it.
Take part in our digital (r)evolution
At DSV, we provide logistics solutions that connect businesses to the world. With constant new demands, legislations, expansions, acquisitions and world challenges being a constant for us, we are continuously working to improve our IT – not only for our customers but internally as well.
Enter: you. Joining our Product Platform function, you will work to ensure certain new IT developments are adopted efficiently among DSV colleagues across the world. Specifically, you will focus on our product and service catalogue and upcoming enterprise quote and agreement products – technical enrichment services that will simplify many work processes for thousands of colleagues globally.
Although you will report regularly to your senior manager, Sinti, who is based in Hedehusene, Denmark, you will work very independently day-to-day. As such, you can be based close to any DSV division around the world.
Bring software developments to life
With the goal of securing digital adoption throughout DSV, you will dedicate yourself to the entire processes, from proactively marketing and creating buy-in to ensuring successful implementation. As such, you will be the main point of contact between developers and the “customers” – your colleagues around the world.
More specifically, you will:
- Develop and drive onboarding roadmaps with business managers
- Create manuals and other training materials with developers and business managers
- Proactively handle new feature requests
- Do feature call-outs
- Host interactive walkthroughs both online and face-to-face
- Perform routine check-ins with the colleagues that have adopted or are going through the implementation or adoption phase
- Drive mini celebrations to create focus on wins and share them with colleagues across the organisation
- Join regular meetings with the senior manager and other colleagues within the Product Platform function
With responsibility comes influence and a voice
As the very first in DSV dedicated exclusively to this mission, you will have great freedom to achieve it as you see fit. We have specific goals we would like to achieve. However, the final KPI’s will be decided upon together, and the framework and methods for creating adoption will be yours to develop and define.
“We put trust in you to be the global IT ambassador and take charge of this specific software. But with that responsibility also comes great opportunities to shape this role.” – Sinti Van den Berg, Senior Manager of Product Platform in Global IT
Technical knowledge and people skills
You are a people person. So, building trust and relationships comes naturally to you, and you look forward to connecting with colleagues across borders and functions on a daily basis. However, you are also skilled in IT and understand the importance of building a deep understanding of the particular software you represent.
Apart from that, you:
- Have experience as a product developer, product owner, Scrum master or a similar technical position
- Are absolutely fluent in English and very comfortable communicating with people with varying levels of English skills – any other languages are a great plus!
- Are able to travel – the amount will ultimately depend on how well you can balance establishing relationships face-to-face and online, but you can expect multiple trips per year
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Senior Manager of Product Platform in Global IT Sinti Van den Berg on +45 25 33 18 59.
We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.