Business Re­la­tions­hip Manager for DSV Group Ap­pli­ca­tions


Job Req Number:  60178 
Time Type: Full Time

Are you ready to take on a steep learning curve as Business Relationship Manager while being an important link between DSV IT and the DSV Group organisation?

We offer you a challenging position where you can grow professionally and establish a wide network across an organisation that spans more than 80 countries, 75.000 employees and a world of career opportunities.

Join the Business Relationship Management team

You will join another Business Relationship Manager in Group Applications in the global DSV IT organisation. Group Applications is responsible for all DSV Group related applications on a global scale such as Finance, ESG, HR, Compliance, Sales & Marketing, Insurance and more. The Business Relationship Manager team serves as the entry point for the DSV Group organisation when it comes to IT development requests and overall service requirements.

The DSV Group is responsible for all Group activities across DSV and serves more than 75.000 global employees, and this requires numerous deliveries from DSV IT. To manage these efficiently, it is our most important task to develop and maintain an effective relationship between the Group functions and DSV ITs corresponding organisation.

Be the link between the DSV Group and DSV IT

As part of the Business Relationship Manager team, you contribute to an environment of trust and efficient delivery between DSV Group and DSV IT. Your responsibilities will include:

Activities regarding new business/applications:

  • Driving and owning roadmap process for Group applications – ensure updated and complete, according to process at all times
  • Vendor Selections
  • Driving incoming projects until hand over to the IT operational organization, and work with relevant stakeholders to proactively understand future incoming projects
  • Holding a full overview of inbound activities (incoming projects) and understand these (business objective and case, domain fit, proposed technology etc.)
  • Responsible for giving input to the inbound process to ensure that the right gates are in place and that IT is represented where needed

Activities regarding existing business/applications:

  • Establish, drive, and own SLA process for the Group Systems – understand customer needs, communicate expectations to customers, align SLAs across DSV
  • Holding an overall portfolio overview across Group applications at project level
  • During M&A transactions, the BRM is driving the synergy case, i.e., reporting, and timely voice needs for mitigations, to ensure fulfilment of the synergy case

Besides the above activities, you will prepare clear information and communication to Group stakeholders to align demands, set expectations and create transparency. You will do ad-hoc reporting and manage KPIs and handle critical ad-hoc tasks and escalations.

A strong academic record and experience from a large IT organisation

You have a background as IT Business Partner, Project Manager, Consultant or similar where you supported business processes, applications or were a part of M&A from an international company.

You are able to independently drive various tasks - and you are ready to tackle a steep learning curve and run the extra mile to deliver results. You take pride in living up to your promises, and your solid time management skills allow you to do so. Moreover, you know how to navigate in a large organisation, and your strong communication skills enable you to build successful relationships within DSV IT as well as with the DSV Group organisation.

  • You have a degree in business administration, computer science, engineering or a related field
  • You have a ~5 years of work experience from a large IT department or similar
  • You have experience with project management
  • You have experience with process optimisation and IT service delivery and are familiar with the software development lifecycle and agile ways of working
  • You speak and write English fluently and have strong Microsoft Office skills, particularly data analysis (advanced Excel skills)

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Director of Strategy & Special Projects, Maria Juul Enevoldsen at +45 23708732.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedInFacebook and Twitter.

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