IT Change Manager for Global IT


Job Req Number: 60515

“DSV is having the strategy of “Growing by acquisition” and in the past a couple of years, we have successfully acquired and merged several large global organizations into DSV. Not only during Operations, but also during merges and acquisitions, Change Management is playing a vital role to ensure both the effectiveness, efficiency and the quality” says Tao Zhou, Director of IT Governance.

Don’t miss this opportunity to be part of a large, global and complex IT organization, and work with the experienced colleagues to ensure not only IT Change Management Process is followed by the whole organization but also strive to continued improvement and seek a way to work along with Agile methodology. 

Join our IT Governance team

Within our large IT Organization, CIO Office, you will find your new IT Governance team. You’ll join a fantastic team, formed by enthusiastic, active and cooperative colleagues, and you will work with them to take our Change Management process to the next level. As of now, we are 3 experienced colleagues based in Poland and Denmark in charge of quality control on all our global IT change processes. Moreover, we train global IT users and evaluate the risk of IT Changes. You will physically be located in our beautiful DSV office in Hedehusene Denmark. 

About this Opportunity

Welcome to the IT Change Management team. We add value by enabling efficient and scalable change management operations for the vast majority of IT initiatives in DSV. As an IT Change Manager, you’ll play a valuable role in ensuring that DSV is able to deliver changes quickly and in compliance. As our new Change Manager, you will work with all tiers in DSV, ranging from support teams to management. 

You will be responsible for:

  • Managing the Change Approval process and ensuring IT environment change and transformation are managed in alignment with ITIL change management best practices.
  • Validating Change Requests based on DSV processes and governance  
  • Risk assessment and quality assessment on changes to ensure they are under compliance of change process during implementation.
  • Planning, hosting and participating in weekly Change Advisory Board meetings 
  • Updating changes processes and procedures to strive to continue improvements
  • Assisting IT colleagues to ensure installation guides and deployment steps are well described, from change management’s perspective
  • Working together with DSV Major Incident Management and Problem Management teams to ensure stable operation
  • Assessing post-implementation reviews on change tickets on a daily basis
  • Training new colleagues in change management processes 
  • Participate in our yearly audit of change management
  • Assisting teams in planning Service windows
  • Help with analysing and continuously improving our current change process 

IT Change manager with ITIL experience

We are looking for an outgoing colleague with great communication skills who can create engagement among stakeholders and build great relationships as we remain a service function to the IT organization. In a large, complex set-up, it is important that you can stand your ground, speak your mind, and use your experience to create collaboration and drive change. 

Moreover, you:

  • Have some years of experience with change management and ITIL or similar IT methodologies – preferably with a certification
  • Have solid experience working with and implementing change processes
  • Have strong visual skills in PowerPoint and similar visualization tools to present your recommendations and findings
  • Have Service-mind oriented, willing to step-in and stand your ground when challenged, and able to communicate your views clearly.
  • Having knowledge and experience of Agile and SAFe is a bonus but not mandatory
  • Are fluent in English 

Join a global IT organisation 

Global IT is a growing and integral part of the operations of DSV, one of the world’s largest logistics providers. Together, we are around 2000 employees spread across various countries and regions all over the world, giving us a truly global presence. 

Each day, we work to constantly achieve new breakthroughs and provide new intelligent products for our customers. We continuously utilise our knowledge and skills to enhance our technological capabilities, boost our position in the industry, and accelerate the growth and success of DSV. With talented teams, a booming innovation lab and technological portfolio, we offer our employees the chance to boost their careers by developing and exposing themselves to intelligent state-of-the-art technologies, implemented on a global scale across DSV’s vast international network. 

At DSV, we play a significant role in global logistics operations as one of the world’s largest transport and logistics providers. Looking forward, we are on a mission to become a technological leader within our field, setting the standard for the rest of the industry.  
Are you up for the challenge of making DSV an industry leader in technology? Then “Forward Your Care” and er join us today. 

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Director Tao Zhou on +45 22 34 27 49.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedInFacebook and Twitter.

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