Technical Support Specialist
Aiming for new heights
At Scalepoint, we aim for the stars. Our ambition is clear: we want to conquer the world. We successfully help insurers help their customers. We support 26 insurers in five countries around Europe.
As the current role is aiming for new hights within Scalepoint, we now have an open position. As a Technical Support Specialist your main task will be to reinforce a secure and optimized experience for all Scalepoint employees. You will deliver fast and qualified support, contribute to improving our processes and procedures, and focus on enabling a best-in-class workplace.
You will play an active, hands-on role in the execution of the daily operations and internal It-support. This will, e.g., cover answering phone calls and responding to tickets and e-mails from employees and suppliers/partners. One of your main tasks will be to ensure that all incidents related to our digital services are handled quickly, correctly, and with high customer satisfaction.
Collaboration, sparing, and having fun at work are essential in how we work, and matching technology and service is what we love to do! Our culture is informal and open, and we are comfortable addressing challenges and needs, as we take pride in what we deliver. We love seeing each other in the office, but we also value having flexibility in e.g., working from home.
What kind of talent are you?
At Scalepoint, you will meet other talents. We love to go to work – just like you. We’ll be looking forward to working with you if you are a world champion when it comes to:
- You have around 3-year experience in technical support and/or infrastructure operations.
- Experience with Windows 11 and Microsoft 365
- Experience with MacOS is a plus.
- Familiar with Windows Services, Modern Workplace, Autopilot, Intune, and Access Management.
- You are structured and like to get things done.
- You are a team player and have a helpful attitude.
- Curious about learning more and develop own competences.
- Good communicator in both Danish and English.
If your experience looks slightly different from what we’ve identified and you think you can bring value to the role, we would love to learn more about you! Because your engagement and commitment are what matters the most.
Would you like to join the journey?
The people at Scalepoint have a lot of spirit and we enjoy spending time together not only when we work but also through social activities. Besides our Friday bars and larger parties, our Scalepoint Sport & Events committee arranges events like Go-kart racing and Urban High Roping.
Are you ready to jump on our ride? Submit your application and CV as soon as possible. We will review the applications and conduct interviews continuously.
If you have any questions about the position, please feel free to contact our Head of Digital Workplace, Tim Ahlblad by phone at 2727 1993 or email@example.com
Scalepoint spirit in everyday life
Come as you are. That’s how we prefer it. You can easily leave dress codes, permanent lunch buddies, and corporate business attitudes at home. Our office is filled with kudos and high fives – and we believe that everyone is doing their best.
We have employees from 11 nationalities across our offices in Copenhagen, Poland and Switzerland. 63% of us ride a cycle to work. 42% eat vegetarian meals during lunch. 38% are parents. And 52% don't regularly work out. But our sport and events team tries to keep us moving by offering activities such as climbing, mountain biking, running and padel tennis. However, we cannot change the fact that we have a very generous attitude to sweets and cake. But that’s ok; there's a lot to celebrate at Scalepoint.
We look forward to hearing from you!