IT Supporter

About the job

NKT Photonics is a dynamic, international high-tech company and a leader in the development, manufacturing, and supply of high-performance lasers and photonic crystal fibers. We employ some of the best and most creative people in our industry and together we have established one of the fastest growing and most innovative photonics companies in the world.

We embrace a culture in which a healthy work-life balance is encouraged; and we promote a positive, supportive working environment. We provide a great place to work with good people and exciting, industry-leading products. To support our growth plans, we are investing in our facilities and growing our talented teams.

To further support our plans, we are now expanding our IT team as we are looking for an IT Supporter. You will join a highly skilled and dedicated IT Team and become a key participant in providing IT support globally.

You will be part of an international environment with offices in the DK, US, UK, and Switzerland. Our infrastructure Team is based at our headquarter in Birkerød, Denmark, where we also have our main production facility. We are looking to fill a position in this team, currently consisting of 3 employees.

About the Position

As an IT Supperter at NKT Photonics your daily work and main responsibility will be focusing on IT support tickets.

• Handling and prioritizing IT tickets via. Jira
• Providing “hands-on” IT-support to employees
• Onboarding and offboarding employees.
• Providing IT assistance, locally & remote.
• Installing and configuring computer hardware
• Preparing equipment for new starters
• Troubleshooting a wide variety of technical issues on both hardware and software.
• Maintaining and building new Windows images for various Laptops
• Creating and distributing software packages
• Managing stocks of equipment, components, consumables, and other supplies
• Creating and updating documentation

Your experience and qualifications

We are looking for a candidate who possesses the following qualifications:

• Relevant IT education or experience from a similar technical IT-support role
• Good understanding of Windows environment especially Windows 10/11
• Experience with IT operations in a hybrid environment.
• Experience with Microsoft Office 365, Dynamics 365, SharePoint Online
• Strong customer service skills to interact professionally and positively with employees, co-workers, and customers.
• Strong verbal and written communication skills in both Danish and English.

Please note that our corporate language is English.

Join us!

If you wish to apply, please contact us with your CV. If you have a cover letter, please save this in one document with your CV as you are only able to upload one document. We look forward to hearing from you!

More about us

Help the World’s innovators realize their dreams!

Did you know that we are leaders in high-power lasers for the new generation of commercial quantum computers? We are! Our customers make all kinds of mindblowing innovations with our fiber lasers and photonic crystal fibers – and we need to keep up.

Our customers also use our lasers and fibers in areas such as medical and life-science research, semiconductor manufacturing, and space exploration.

Innovation is in our DNA. We are pioneers of supercontinuum lasers and photonic crystal fibers, and we constantly reimagine how our products can be used and improved.

We embrace uniqueness. With more than 30 nationalities, we are a diverse group. But we have a lot in common. We are curious, respectful, and we aim to make a difference in the World. We need the sharpest minds in the industry to help us accelerate development. Join us! Together, we can make an impact.

Keep your personal data safe

NKT Photonics ("The Company") take responsibly for the protection of your personal data. Accordingly, upon receiving your job application and additional material you choose to submit, the Company keeps a safe and secure environment and ensures confidentiality.

You also have a role to play in keeping your personal data safe. We request you only submit personal data about yourself in your job application, CV or other relevant material you choose to provide to us that is relevant for the specific position you are applying for.

Please consider whether there is personal information you are about to submit, such as health information, information on family relations, information on trade union membership, etc. that is not necessary for our recruitment process or the position you are applying for. Please also be aware of certificates or other documents are not necessary for the vacancy; we urgently request you to redact/cross out such information before you submit your job application.

Thank you. Read more about our processing of your personal data in the recruitment phase in our Privacy Policy – go to: www.nktphotonics.com/data-privacy-policy-of-job-applicants