Business Central Support Engineers

Positive, service-minded, decisive, and structured - if that’s you, keep reading!

Continia Software is looking for three Business Central Support Engineers to join our support team, Continia Customer Care.

If you are ready to embrace new challenges and grow together with an international team of 30 support colleagues, we have the job for you.

About your role

When you join Continia, you become an integral part of an innovative, entrepreneurial, and agile environment. We foster a flat organizational structure, empowering you to speak up and actively contribute to bring Continia Customer Care to the next level.

Currently, Continia is searching for three support engineers to join our team:

• Support Engineer for Continia Expense Management
• Support Engineer for Continia Document Capture
• Support Engineer for Continia Payment Management

You find more valuable information about our solutions on: Our solutions (continia.com)

This is what you will do:

• Provide daily support via phone, email, or our web-based helpdesk platform to Danish and international Microsoft Dynamics partners, who need help with troubleshooting, installation, configuration, and use of above product solutions.
• Reproduce reported issues and communicate these issues to our development team.
• Test new functionality.
• Document frequently asked questions and answers.
• Engage in continuous dialogue with solution specialists and the development team regarding technically demanding support cases and requests for new solution features.

Continia is a culture-centric company, and we work on a mutual flexibility model, ensuring you have freedom with responsibility and a proper life balance.

On top of this, you can enjoy the following extract of benefits:

• Flexible working hours at the office and in your home office.
• Personal and professional career development opportunities.
• Local benefits such as subsidized lunch and active socialization.
• Company parties where you meet your international colleagues in person.

Dependent on your location, you can be based in Aalborg or Copenhagen.

About you

From a personality perspective, Continia is looking for three new colleagues with a positive, service-minded attitude and an independent and self-driven mindset.

You are accountable, approach your endeavors with a can-do attitude and embrace the responsibility that comes with your work and team. Together, you and your team are motivated by providing excellent, first-class support.

To become successful in this role, you hold the following skills and personal traits:

• Proven experience with Dynamics NAV, Dynamics 365 Business Central or Continia solutions is an advantage.
• Experience in or understanding basic accounting or bookkeeping processes is an advantage.
• Basic knowledge of Windows server environments and their technical configuration is an advantage.
• A keen interest in testing new functionality and maintaining support articles.
• A genuine ability to work in a structured way and to handle multiple tasks and collect/convey requests and ideas for new product features.
• Strong written and verbal communication skills, capable of communicating fluently and effectively in English (Danish would be an advantage, but not required).
• Strong, proven interpersonal skills are mandatory as you will engage with numerous internal and external stakeholders.

If this position is calling your name, please send us your resumé through the application form together with a few lines about your motivation for applying for this job (in English or Danish).

Applications are reviewed continuously, and if you have any questions, we encourage you to contact Søren Reinewald, Chief Customer Officer, via email: sr@continia.com.

Continia commits to an inclusive recruitment process and equal opportunity for all our job applicants with a valid residence and/or work permit.

We look forward to hearing from you.

About Continia

Continia is a financially stable and rapidly growing company.

We are a leading provider of banking, Accounts Payable, Accounts Receivable, and Expense Management automation solutions for Microsoft Dynamics 365 Business Central.

We recognize that time is what matters most. Continia solutions give customers more time daily – time to work and live. That's why "It's About Time" is our motto. Our success is built on partnering with more than 1.400 reselling partners - serving more than 18.000 customers worldwide.

Working at Continia means being part of an international company and working alongside people from various cultures with a broad range of skills. We have more than 140 employees worldwide across ten offices (Copenhagen, Aalborg, Amsterdam, Belgium, Hamburg, Kiel, Osterholz, New York, Vilnius, and Spain). You will learn more about our culture at Continia Software: Life | LinkedIn

Our values: We dig in, we work smart, we grow together, and count on Continia.

We are proud of our company culture, value diversity, and encourage authenticity. You will work in an informal environment with open dialogue and high team spirit in your everyday life. You will be part of a strong community where we celebrate small and big successes.