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Service Delivery Manager

Do you want to work in a company that develops systems to help keep people and society safe?

Are you motivated by talking to customers and solving their challenges?

We are rapidly growing our global business and we are looking for new colleagues for our Support & Service group.

Your role

In the role as Service Delivery Manager, you will act as project manager on service level agreements - handling and delivering services, maintenance and support, seamless to Saab Danmark A/S customers.

Tasks

Manage, sustain and extend service- and maintenance contracts according to contractual requirements and processes
Create, negotiate and review service contracts
Act as the primary point of contact for customer communication and issue resolution
Monitor the end-to-end service delivery process, ensuring timely and efficient delivery of solutions
Support Sales in the tender phase with quotes and descriptions on service deliveries
Plan and execute customer meetings and workshops
Handle requirements and secure risk management
Clarify activities, establish plans with milestones and concrete tasks
Conduct regular reviews and assessments to ensure compliance with service contracts

Your profile

This opportunity requires a person who likes to learn and work with many stakeholders.

We are looking for a person with technical background and hands-on experience. As a person, you are customer-oriented, trustworthy and you know what it takes to keep our promises.

We are in a global environment and therefore look for candidates with various backgrounds and experiences. We interact with each other and therefore need good communicators, who like to interact with stakeholders and who speak/write English.

What can you expect from us?

Saab Danmark is a company that is growing and you will therefore experience a company that is dynamic and able to adapt. In the Saab group we have a saying ”Business is done between people”, and this is also the environment you can expect here. We offer:

Initial learning process with mentorship and support
Good career and development opportunities in a professional company
A vibrant and international atmosphere with colleagues from all over the world
Benefits that support our employees’ wellbeing
A variety of social activities, lunch scheme, pension as well as flexible work conditions
Focus on our teams, good cooperation and giving our employees the ability to take ownership of their tasks.

As a condition of employment, candidates will be required to participate in a background investigation and/or successfully demonstrate eligibility to receive applicable government security clearance(s).

About Saab Danmark A/S

Saab in Denmark is part of the Saab Group with headquarters in Stockholm, Sweden. At the same time, Saab Danmark is an independent legal company with a flat organisational structure. Our main business area is delivering integrated communication solutions to military markets in Denmark and abroad.

You can find further information about our integrated communication solution TactiCall, at www.saab.com/naval.