Service designer for Scoutz In­nova­tion & Tech Hub

We are searching for an empathic service designer (UX) to design Banking experiences in Scoutz based in Nordhavn Copenhagen.

As a service designer at Scoutz Innovation and Tech hub, you will be a vital part of creating of seamless user journeys for banking advisors and customers. You will join our team facilitating design processes and have the holistic view of the entire user experience, being the user ambassador and understanding the user pain and gains from problem field to development.

Scoutz opened its doors in January 2024 – we call it a start-up even though being a part of BEC. That means you get the best of both worlds. You get to be a part of shaping the company, shaping the standards for service design in Scoutz, at the same time getting the professionalism and benefits from the cooperate BEC.

Your role is highly communicative as you'll participate as a cross functional role in our international agile delivery teams. You will collaborate closely with other digital and service designers, with products owners, business analysists, and developers. You will facilitate design processes, do user research, design on a conceptual level and test solutions with end-users, help prioritize features, write user stories, ensuring that prioritizations and decisions align with user needs, product vision and goals.

Primary task and responsibilities include:

• Facilitate design processes from idea/problem to development ensuring desirability, feasibility, and viability
• Facilitate workshops and design sprints using design methodology
• Redesign and rethink exciting solutions for a broader audience
• Conduct quantitative and qualitative user research in problem, idea, and development phases
• Analyze and crunch complex information and visually communicate it to management level among other stakeholders through visual storytelling
• Design end to end user journeys and concept design that meet strategic objectives empathy for the users
• Create user journeys, service blueprints, wireframes and lo-fi designs and other design methodologies
• Collaborate with the delivery teams in designing, building and testing solutions in an agile setup

About you:

• You are Empathic mindset and eager to learn about users and experiences through research
• You are comfortable in the unknown to find the right solutions IN the problem and discovery phases and eager to represent the user in strategic talks and planning
• You are a creative mind and can conceptualize ideas into new services
• You act as user ambassador ensuring user involvement throughout the design process
• You have about 3-5 years of hands-on experience designing (digital) solutions and services
• Your toolbox includes skills within Miro, PowerPoint, Adobe, Figma, and/or similar
• You hold a master’s degree in Service Design, Design management or similar fields
• You are fluent in Danish and English (written and spoken)

Be your best self with BEC’s benefits!

We offer a diverse range of benefits for our employees. Here are just a few of them.

• Professional development
• Flexible working hours
• Pension scheme
• Health and dentist insurance.
• Referral bonus
• Healthy, varied lunch and fruit in the canteen
• Great coffee at the office
• And much more

We also offer the possibility of working remotely a few days a week, to accompany a good work-life balance.

What does the recruitment process look like?

We are looking for a candidate to start as soon as possible. Please apply for the position by sending your CV through the Apply button. Please also share your portfolio or previous work, as we would love to get a sneak peek into your creative space.

1. Send us your CV: We want to get to know you.
2. Screening call: Let’s chat and see if we’re a match.
3. Meet our talent partner and technical expert: Learn more about the job and tell us more about your skills and experience.
4. Small case assignment: Show off your knowledge!
5. Personality and cognitive test: Let’s learn more about you.
6. Meet your future manager and team: See who you’ll be working closely with.
7. Time to sign the contract: We’re ready to welcome you to BEC!

If you have any questions related to the position, please contact UX’er Sarah Deloughery-Bruce sde@scoutz.dk or Manager Morten Egelund mey@scoutz.dk.

Application due: 4/7/2024

Make us aware of your talent

We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply.