Support Spe­cial­ist

- Partner Care Energizer, Denmark

Are you motivated by solving complex technical challenges and advising partners on cloud solutions? Do you thrive in a dynamic environment where structure and proactive communication matter?

Cloud Factory is on an exciting growth journey across Europe, and we are now looking for a Partner Care Energizer to join our Customer Success organization at our HQ in Esbjerg.

You bring solid technical expertise within cloud technologies, licensing, and processes. A background from a distributor or MSP is a strong advantage, while knowledge of Adobe and Acronis is an extra bonus.

As a Partner Care Energizer, you will play a key role in delivering high-quality support and ensuring that our partners receive timely, structured, and professional assistance across our cloud solutions.

We know that not everyone will meet all the requirements listed below — and that’s okay. If you are motivated by the role and believe you can grow into it, we would still love to hear from you.

Responsibilities

Complex Support & Technical Problem Solving

• Resolve advanced technical and licensing-related issues, primarily within Microsoft (Azure, M365, and Dynamics)
• Perform thorough problem analysis and ensure lasting solutions
• Document solutions and best practices for internal knowledge sharing
• Handle cases that require a deeper understanding of cloud platforms and partner ecosystems

Partner Solution Advisory & Business Value Creation

• Translate complex Microsoft rules and technical topics into clear, actionable recommendations for partners
• Advise partners on optimization, security, product choices, and compliance
• Identify opportunities for optimization, efficiency improvements, and potential upsell/cross-sell
• Join partner dialogues where technical expertise is needed to support business decisions

Deliver a strong partner experience

• Act as a reliable point of contact for partners throughout the support process
• Ensure clear and proactive communication in both Danish and English
• Manage expectations and ensure high partner satisfaction
• Contribute to a consistent and professional Partner Care experience

Your Qualifications

• Strong technical understanding — especially within the cloud ecosystem, combined with a curiosity to continuously learn and develop.
• Solid knowledge of Azure and M365 licensing, or motivation to develop within this area.
• Fluent in Danish with strong written and verbal English skills.
• Experienced with technical support and partner/customer communication, with the ability to explain complex topics in a clear, simple, and structured way.
• Good commercial understanding of licensing models, margins, and partner business structures.
• Background from an MSP or cloud distributor — knowledge of Adobe, Acronis & Dropbox is a plus.
• Structured and reliable, with a strong sense of ownership and a proactive, solution-oriented mindset.
• Thrives in an international environment with cross-market collaboration.

We offer

• An exciting role in a fast-growing cloud company where partners come first.
• Strong opportunities for personal and professional growth – both technical and commercial.
• A collaborative and inclusive team environment focused on knowledge sharing and continuous learning.
• Close collaboration with Energizers in other countries, enabling strong cross-country collaboration.
• Competitive salary, attractive pension and insurance schemes, health insurance, and flexible working hours.

Apply now

If you're looking to take the next step in your career and be part of our growth journey, send your application and CV no later than July 26, 2026.

We review applications on an ongoing basis and reserve the right to close the position early should the right candidate come along — so don't wait too long.

Interview process
1st round interviews: August 11.
2nd round interviews: August 18.

Cloud Factory values diversity and encourages all qualified candidates to apply, regardless of background, gender, or age.

Use "Partner Care Energizer (DK) + Your Full Name" as the subject line.

Email your application

Any questions?

Please contact Director of Customer Success, Stine Elkjær by phone +45 43146007 or HR-Manager, Jesper Paarup by phone +45 23103738.

About us

We are a rapidly growing cloud distributor specializing in Microsoft and other leading cloud brands, exclusively serving B2B IT channel partners also known as Managed Service Providers (MSPs).

We’ve developed a partner platform that streamlines cloud service management and improves operational efficiency for MSPs.

We bring 'The Standard' to MSPs by offering an effective partner platform, automated billing, and 24/7 technical support to empower our partners.

Based on accelerated revenue growth, we have expanded from 15 to 75 employees since 2021.